Kevin J.
There is a lac of guidance
There is a lac of guidance. I even called to talk to pharmacist and was told I would get a call back and never did. There was no instructions on how to use the medication. No instructions on how to use a syringe properly. First shipment came 3 weeks early wasn’t I was out of town so it wasn’t refrigerated for 3 days. And Livv doesn’t respond very fast or at all when text messages with the doctors and they don’t answer the questions you ask making it seem like it’s all AI. I would use someone else if I wasn’t already on the meds
Response from 50 Stars HealthMar 12, 2026
Hi Kevin, thank you for taking the time to share your feedback. We are sorry to hear that your experience felt frustrating, as our goal is to make sure people feel supported and informed throughout their treatment. Our team works to provide clear medication guidance and make clinical and support staff available whenever questions come up, and we aim to respond as quickly as possible when someone reaches out. We appreciate you raising these concerns and will continue working to improve the experience for everyone, and if you would like additional assistance our support team would be happy to help.