DOUGLAS
My problem is with 50 Stars Auto Parts
My problem is with 50 Stars Auto Parts. I ordered a ABS module a week ago (on a Friday). I was told it would ship by Monday because it had to be programmed. I called on Wednesday, Thursday & this Friday. I keep being told a tracking number will be emailed to me. Today, I waited over 1/2 hr for a tracking number & told UPS never picked it up yesterday. This sounds like BS to me especially since they won’t give me a tracking number. My UPS account shows no labels made to me. What does that say about the honesty of 50 Stars Auto Parts. I’ll keep you posted. Finally received an ABS model but it was not programmed for my VIN. It cost me nearly $200 at a dealer for programming. I request a reimbursement a week ago & have not heard a word. I’ll call them soon & keep you posted. I don’t expect any satisfaction from Five Stars Autoparts.
Response from 50 Stars Auto PartsOct 23, 2025
We sincerely apologize for the inconvenience you experienced. At 50 Stars Auto Parts, we always aim to ship promptly and provide accurate tracking details; however, in rare cases, programming or carrier pickup delays can cause unexpected holdups. We understand your frustration and are reviewing your order to ensure this is addressed. Regarding programming, every ABS module is OEM-tested and programmed prior to shipping, but some vehicles may still require dealer-level calibration depending on VIN updates or software versions. We’d like to review your additional programming expense and discuss a fair resolution. Please contact our customer service team at 1-866-207-5533 or [email protected] so we can assist you directly and make this right. We appreciate your patience and the opportunity to resolve this. — Team 50 Stars Auto Parts