Joek
John was friendly and nice BUT when I…
John was friendly and nice BUT when I got my invoice after paying, the invoice had my full card information of my card number along with the exact IP address of where the document would be signed. After further reviewing reviews online other than google, I found other people who ordered the same part as me (ABS Moduel) came un programed. It was also hard for them to get a refund. I immediately called to cancel and what do you know John picked up right away. I found that wierd because on their website they advertise "USA’s No 1, Online marketplace with over 50+ Million Used Auto Parts for all major “Makes & Models”. If that was true I would assume that there would be multiple sales reps and I wouldn't get the same one. I also found it weird all the reviews were less than a week old on google. I brought this up to John when I went to get my refund, and he said, the reviews reset three months ago (I forgot why). John did issue my refund with an email stating that transaction was canceled BUT when I called my bank with my concerns they informed me I was lucky I called so soon because they did refund me but they were trying to take it out again! My bank also informed me they tried to take it out and refund me 3 seperate times. Im not sure if they were planning on charging me again. My card is canceled and Im currently waiting for a new one. John gets 5 stars, the company he works for gets 0. Uadate: John texted me 3 seperate times to ask for me to take the google review down as it affects his bonus. He claims that his company did not try and pull out and refund me 3 seperate times. I can SCREEN SHOT you John but it is not worth my time. Why would I lie? I blocked their number and John should look for new employment if his paycheck revolves around reviews.
Response from 50 Stars Auto PartsOct 23, 2025
We’re very sorry to hear about your experience and appreciate you bringing these concerns to our attention. At 50 Stars Auto Parts, we take customer data security and payment processing compliance extremely seriously. Card information is never stored or shared outside of our secure, PCI-compliant payment system. Any card activity you may have seen would have been part of your original transaction’s authorization and reversal sequence — not an attempt to recharge you. We’re glad your refund was completed promptly and apologize for any confusion this situation may have caused. Please reach out to [email protected] or call 1-866-207-5533 so our compliance team can review your case in detail and provide written clarification. We value your feedback and are committed to maintaining transparency, security, and trust with every customer. — Team 50 Stars Auto Parts