Marty G.
Very Unprofessional
The part I ordered arrived poorly wrapped in bubble wrap and broken. It had been bouncing around inside the box. It was dirty and the hydrolic fluid had been leaking from the ports because this "professionally refurbished" part had been left open. They should have been filled with plastic plugs like other parts suppliers do. The only reason they have one star is that they refunded my purchase price after several requests. This company appears to be a fulfillment group sourcing junkyard parts and having them sent to clients at a markup.
Response from 50 Stars Auto PartsOct 23, 2025
We’re very sorry to hear about the condition in which your part arrived. That’s not the experience we aim to provide at 50 Stars Auto Parts. All of our parts are supposed to be professionally inspected, cleaned, and securely packaged before shipping, and we sincerely apologize that this did not meet our standards in your case. We’re glad that your refund was completed, but we understand the inconvenience this caused. We’ve already shared this feedback with our fulfillment team to ensure packaging and handling procedures are reinforced to prevent this from happening again. We appreciate you bringing this to our attention — your feedback helps us improve our process and service. — Team 50 Stars Auto Parts Customer Support: 1-866-207-5533 | [email protected]