50 Stars Auto PartsReviews of 50starsautoparts.com

I ordered my part on June 8th was promised the part would be programmed. I provided pictures of the ABS module I needed and when it finally came on the 25th of June it was the incorrect part. I called back and spoke with the another one of their many people you speak to and this person was trying to convince me to let them look for a new part for me and ship it off to me. I went in to UPS to send the part back I was charged $58 on top of the $395 that I spent over a month ago for a part that they sent me that's wrong. I am waiting for the part to arrive to their company in Dallas and I will give you the rest of the review after I see if they try to give me the runaround again about their service. I'm all out of speaking to more people because from the first person to the last person they all assured me that my part would be shipped out when it never was then they assured me that I was getting the program model that I paid for and now even when I called the lady and told her I'm sending it back and I want a refund she sent me an email stating she would like pictures of the part that's in my car that needs to be replaced, which I provided when I ordered the part, I told her that I want a refund she told me she was going to send me an email and to respond to the email so that she could send me another email with the address for me to send the part back to. I opened her email and it says please send pictures of the unit that's in your car those weren't the exact word it said the defective unit that's in my car and a picture of their unit and they will look for a replacement. As I stated before when I spoke to the lady for over 20 minutes I told her the history that I was having with the company and that I was totally dissatisfied and there is no way that I would allow myself to wait again any longer from anything from them besides my refund, and she has the nerve to send me an email right after we got off of the phone asking me to send a picture for a replacement. No means no, I want a freaking refund means I want a freaking refund not I want you to continue to play this mind game with me and my money and you all the way across the country. Don't believe any of their reviews that says they're great that's probably somebody that they paid to do a review or one of the people that scamming writing their own review. This company is a joke and no one in this world wants to give them their money to play with. I'm a mother of six and work check to check I totally am screwed as of right now out of the 395 plus the 58 shipping fee so you guys will hear back from me today is July 9th 2026 I shipped the part off today I didn't ship it off right away after I received it because I had to wait to get an appointment to get it put in and I never open the part when I got it on the 25th but last Tuesday on the 30th when I took it in is when I found out that the part was incorrect. I had to wait to get paid to send it off and now I'm out of money that I feed my kids with to ship off this part that they sent to me knowing it was incorrect. I feel like these people get your money they come up with anything to tell you about you not being able to get your money back that's what I've got from out of the reviews. I'll post again to let you know if I receive my refund or what happens with this company.

The ABS module was supposed to be fully programed and ready to install. I took a long time for them to get the part to me, 8 days. At least 4 or 5 people called me to confirm the vehicle configuration, and the VIN multiple times. The part arrived, and it was full of trouble codes, one of those codes being a VIN mismatch. The connector locking tabs were broken off. The part cost just under $400, which is 2 hours of my labor time. I have already spent many more hours than that installing the module to find out it was not programmed properly, and then the connector kept falling off. I then had to source an ABS module locally for a lot more money to get the truck fixed and out the door. I am a small business and this cost me a lot of time (6 to 8 hours). I will not do business with 50 Stars again, its just not worth it.

I ordered a ABS module and was told it is pre programmed to my vehicle and vin, also was told he can’t be installed by any mechanic and does not need to be flashed to my vehicle as it is already pre flash. The mechanic shop could not get the part to work as it needs to be flashed. The person who took the order guaranteed me that the part would work in my vehicle with simple installation with no flashing, well that was BS. I called 50 star and they told me it needs to be flashed by a dealer which costs $ 779.00 and the coat of the module was $ 1372.00 which would bring the cost to over$ 2000.00. A brand new module at the dealer including installation is $ 2000.00. This company will not give me a refund but they did offer me $ 100.00. They lied to me about the product and programming. I will be taking them to court and notifying the Texas attorney Generals office. Don’t do business with this Shyster company.

Another example of sending wrong parts and not getting a refund. We had to email them on Sept 18,2025 to get a refund and they replied they would send refund. We never got it. Every time we call, we get a different answer and they say the refund is scheduled for next week. Again, today 2/18/2026 (6 months later) they told e the refund will be 2/23/2026. The agent said the owner is Charlie Williams but he does not take phone calls. If this is true, many Mr Williams needs to get a little closer to his business and start operating a reputable place. I am sure they will reply with same thing they have send the many people that have not received there refunds. Chat GPT AI had ruined customer service in business and this place is no different. They sent me this email 5/7/2026 after I emailed them again for my refund. There is no Susan Brown there. They make up names. We would like to inform you that we are currently working with our team to get this issue resolved. We kindly request that you allow us some time while we review the matter. As soon as we have an update, we will get back to you with the status at the earliest. Thank you for your patience and understanding. Suzanne Brown Customer Success

We ordered a part from them in May of 2025, had to return for a refund, they confirmed they received and I still have not received my refund. They have every excuse under the sun for me not receiving my refund to this day. The newest one is now their bank account is frozen. Why would their bank account be frozen?

50 stars is the worst company I’ve ever dealt with in my life. The scammers have you digitally sign and verify the part number that you’re requesting but that doesn’t mean anything because they don’t even look at it anyway. They claim they will send you a pre-programmed part(ABS) but that is a verified lie because they never had the part in the first place. I have a hard to find system component that I told them about and even sent pictures and requested they not send me another part without sending me a photo first since you will have to ship back their mistake on your dime and guess what…..yep they sent another wrong part that I had to spend money on to send back. This so-called company is the very definition of DECEPTIVE PRACTICES. DO NOT DO BUSINESS WITH THEM!!! You will lose time and money on parts they do not have because they source parts from random locations across the USA with no quality control. For my active duty and vets out there don’t waste your time on this joke of a business and it should be BLACKLISTED. As with other comments (Goggle, and BBB) they will not send you a refund and you will have to do a chargeback so keep all your correspondence. I recommend for everyone ever affected by this joke of a business to file a complaint online through the Texas Office of the Attorney General, Federal Trade Commission(ReportFraud.ftc.gov} and Better Business Bureau. Leave reviews on Google and yelp so the word gets out about this dump of a company. DO NOT DO BUSINESS WITH 50 STARS AUTO!!!!!!

Very dishonest company. I am confident any customer will have this experience as they have been nothing but dishonest from the beginning. Consistently shipped the WRONG PART despite showing side-by-side photos more than 3 times. When the 3rd incorrect part was returned as they recommended, we have been chasing down the refund for 3-months. Each time, they continue to delay and buy themselves time and clearly now we know, they never intended to refund our $500+ purchase. Only comfort is knowing their business will absolutely suffer from this type of dealings.

50 stars Auto parts is a complete and total scam I bought a anti-lock brake control module that was supposed to be reprogrammed to the truck that was working on it came in the mail all rusty never was there any programming done on it and it was worse than the one that I took out. I have been trying to get a refund since the product was returned first they said they were problems with their return accounts and that would it would take a couple of weeks here we are 6 weeks later still no return and now I can't get a response from anybody stay away from this company they were a total scam I look them up on Google Earth and the picture brings me to a road with no building I should have done my research so do not believe about this company because they are a absolute scam