Jay
Unnecessary level of verification required - Gold received without providing
I used 4rsgold to buy some osrs gold. I had option in which method to pay and choose bank transfer as easiest option for me. Once I approved the transaction on banking app I was brought through to an error page on their website. I contacted them via their online support and was told I needed to provide a picture of my photo ID & Bank Cards as verification before they will pay me for the goods I purchased. I refused to provide that level of personal information, it was not stated before payment and only asked for after. Extremely untrustworthy approach as they had taken my money already. I requested a refund which they agreed which be paid in 5 working days but I was not provided with any dispute reference. Edit: I requested the payment be refunded but instead they paid the gold without verification.



