4Change EnergyReviews of 4changeenergy.com

Deceptive Practices. The ONLY way to get the advertised price (let's say 13 cents per kilowatt for up to 2000 + $100 off). Yet when you start getting your bill...the charge is NOT the contract price. The ONLY way you can get the contract price is to hit 1000kw EXACTLY on the nose. Really? Yes, according to their customer service....really. Otherwise, expect about 17 cents per Kw (which at 2000kw, that is $350. Add Oncor charges and that is another $115ish....then they take off the $100. and your bill is around $365. Biggest scam ever!...as you are in effect, penalized EVERY MONTH!!! The $20 per month remaining contract fee for leaving, sounds like a cheaper route at this point!!

I was so happy with 4-Change energy the fist year my bill did not go over $250 The next year it keept going up more and more each month. My bill this month was $425.93 for a 1,900 Sq foot home. Then I saw there is a $ 132.19 delivery fee. Aug it was 89 July 106 June 74 may 53 April 49 what the hell is a delivery fee and why different fee I pay on line I get no paper bill my thermostat is always at 75 also I'm on a fixed income.

Canceled service 2 months after several failed attempts to contact customer service via phone, promised a return phone call, never received, sent several emails to discuss billing and unclear billing practices via the EFL. Not 1 of my attempts to contact the company were returned and now I have been overbilled in excess of $500. No recourse - either don’t pay. Credit score affected or …. Small claims court?

I have allegedly used 1800 kilowatts, barely at home and have a $400 bill. No good b@$_#-ds

I'll start by saying I never write reviews as a rule because my time is valuable and you really have to pizz me off for me to waste my time in doing so. I made an exception for 4change energy though. Complete clown show of a company. Don't waste your time. Would leave 0 or negative stars if that was an option. Signed up with these clowns to replace my current provider I had for the last 5 years when we moved into our newly built home in 2019. One day before the switch was to be made they email me saying I need to contact our TDU (Centerpoint) because our meter may be inactive or a permit require. I called Centerpoint and they said of course our meter is active and no permit is required. I phone up 4change customer service and get someone who I can barely understand like they are from some third world country on the other end to look into it and they come back and say my meter needs to be inspected and a permit obtained from my city hall. I live in unincorporated Harris county and there is no city hall here. I told them to delete my account that I wouldn't be wasting my time with them or this strange process they outlined especially one day before the switch was to be made. Needless to say I happened to at last minute accept a new contract with my current provider ( Discount Power) that was a good deal. 4change energy can get bent as far as I'm concerned.

4change energy has the worst customer service I have ever encountered. They have no supervisors available for the customer to speak to. Each person you speak to tells you something different. I referred my granddaughter in May. They promised each of us a $50 gift card. Today I called to check on gift cards and they said they have no record of my referral. So we will not be receiving anything. After my experience with customer service I have cancelled my service and am going with another company. My advice “pass on service with 4change”.

Horrible customer service. They sent us a disconnect notice with absolutely no reason. I have excellent credit. (FICA 790 score). Their letter was supposedly sent on June 28. LlWe recieved on Friday July 5 at 4 pm. With a Monday date for disconnect. We immediately called and spent over an hour with their customer service who were unable to explain why they were disconnecting us. We asked to speak to a supervisor and was told none were availiable. I explained I was a home dialysis patient and my electrical service was life critical. The rep seemed to not give a crud. My next calls will be to the puc and an attorney. This company is horrible and preys on people, some of whom can not fight back. They do this with the massive charges for their disconnect process. I am a senior with medical problems and can not afford this grief.

First off, I am a current customer of 4Enwrgy at my previous home and did not have major issues. However, I moved into another home asked for electricity to be activated. They used the wrong EIN ID and outright lied to me that they have submitted the request to Oncor. I checked with Oncor and they have not received any request so I provided them with the correct EIN ID from Oncor and they screwed it up again. I have been on the phone with them since yesterday and they don’t seem to be able to submit a simple request and keep lying on the phone that they have done so. It’s really hot weather and we have been stranded in our home with two small children since yesterday. I am not sure what happened but this provider is the worst I have encountered in the state of Texas. Lying, Inefficiency and lack of knowledge about what to do clearly defined them - awful, awful service!