’47Reviews of 47brand.com

If i could give this company 0 stars i would. Absolutely garvage customer service. The wrong address was inputted by shop and was not caught until after i ordered. i contacted their “customer service” (non existent) and they showed the smallest pop up box that they will not assist. I tried pleading my case just for them not to respond back. I will never buy anything else from this company. Buyers beware.

47 brand Australia sucks real bad. Not even anywhere near what 47 brand america has in stock. So backwards. Hardly anything. And terrible with replying back in emails

i accidentally listed the wrong shipping address, tried to immediately rectify the situation and they told me that orders are immediately processed and the address could not be changed. it has been sitting in this “processing” for 4 days and at no point could reinstate a shipping address? i then went on to ask for my money back because who has money to throw away these days and they essentially told me that they won’t be doing anything to help me since i made the mistake. i understand it was my fault, but it was an honest mistake and their unwillingness to help a customer is flat out disgusting. don’t shop here.

Ordered a hat from ’47 Brand on February 7th and waited almost a month for delivery. The tracking stopped updating on February 13th and the package was apparently lost by USPS. trying to get through to customer service was an absolute nightmare. Customer service did issue a refund, but the problem is the hat I ordered is now completely sold out, so after waiting weeks I ended up with nothing and can’t even reorder the item I originally wanted. I understand shipping issues happen, but after waiting that long it would have been nice if the company offered something more than just a refund — like a replacement when restocked or a discount on another item. Pretty frustrating experience overall. DOOO NOT BUY ANYTHING FROM THIS COMPANY. THEY ARE COMPLETE FRAUDS AND THIS COMPANY HATES ITS CUSTOMERS AND DONT CARE ABOUT THEM AT ALL !!!!!!

I ordered a college baseball cap. It arrived in blue velvet. It did not say on the site when I ordered that the Duke baseball hat was velvet blue. It is so ugly!! I have ordered many times from this site. I won't in the future. I need to pay for the return, which is $7 dollars.

Avoid buying from This company. Absolutely not trustworthy and will scam and take your money. This is not a legit website or company at all.

I’ve been a loyal 47 Brand customer for years, so I was shocked by the terrible service I recently received. I initiated a return through USPS and dropped it at my local UPS (USPS picks up from UPS locations). The package was lost—either USPS never picked it up or lost it before reaching their facility. I immediately contacted 47 Brand with all tracking details, expecting them to work with me on a solution. Instead, their customer service rep sent sarcastic, dismissive emails and refused to help resolve an issue caused by carrier error—something neither of us controlled. No phone support, no live chat, just unhelpful email exchanges with someone who clearly didn’t care. For a company this size to have such poor customer service infrastructure and unprofessional staff is unacceptable. They’ve completely lost my business and trust.

17 days to get a simple order. Unacceptable for a premium brand with really amazing, quality products.