44progloves.comReviews of 44progloves.com

We have not received our glove, and it has been over four months. I have emailed them and called multiple times, but I only get voicemail directing me to use their chat feature. When I try to use the chat feature, it simply responds with, "I cannot understand that. Please rephrase." This has been a terrible experience. Terrible Customer Service will not recommend them to anyone.

I purchased the new alloy, XP bat. About 3 to 4 days later, they release a new promo for pricing. And it is a significant amount of discount. I ask pro44 to Price match it. They said no, and they would rather have me return the bat and re-purchase. Which will cost so much more money and as well as resources that it wouldn’t make sense to return it and then purchase it just to get the price match. It is a significant amount. I’m not really sure if they really care about customer satisfaction, the ability to understand lifetime customer value. I even asked them to give me a credit instead of a refund. For some reason, the Customer Service didn’t really care much. It took him about 3 to 4 days to respond to my email.

Could not get a human to respond! Customer service is non-existent. Chat-bots are not responsive or intuitive. Email reply with no opportunity to speak to a human. DAYS to respond to any request. Pathetic service. Urgent requests are ignored. I WILL NEVER buy from this company again!

I ordered my grandson a custom glove when he started playing travel ball. He used this glove for less than a year. It appeared the inside leather might have been backwards with the soft side against the hand. It ended up wearing a small hole in the top layer of leather. I sent 44 glove pictures of the glove. No questions asked, they simply replied let us remake the glove for you. With in a couple weeks we received a new glove. They didn't even ask for the old glove back. Thank God because we are in the middle of All-stars and could not break in the glove that quick. The new glove does have the smooth side of leather by the hand. I would highly recommend buying from 44 Glove.

Cannot speak to glove quality yet, haven't received it. Customer service is great so far. I accidently ordered a custom glove and they were able to cancel the order even though is says custom gloves cannot be canceled. Being I canceled right away probably helped.

The glove I designed and received from 44 pro was exactly to spec and is a work of art. The customisation level you can achieve on these gloves is second to none and for the price you can't do better. Yes, you will have to wait for your product but that is to be expected and you are given a timeline with regular updates on the processing of your item. No issues with customer service either and correspondence regarding with what they could and couldn't do in regards to special instructions on the glove. Promo code wouldn't enter on order so they gave me a gift card to the value of the difference which I used for some batting gloves which also look spectacular. Can highly recommend 44 pro!

Bought the glove in June of 2022. In September of 2023, the web laces had snapped. Before the web snapped, the day I received it in the mail, I hot water treated it (done it wit past 3 gloves no issues) when going to tighten the laces, the wrist lace and the left pinky lace had snapped. I would not recommended this glove to anyone, the leather its self is like wallet leather. Very soft and squishy, almost like there's no padding in the glove.

Absolutely horrible customer service. Bought this glove for my son's birthday fully customized. Everything was great right up to the moment a short 3 months later when the laces in the pocket snapped. ( I understand these thigs can happen and this is not the issue) where it all went wrong was when I contacted the warranty department and was advised that I could send the glove back for repair or take a credit to have the glove fixed locally. I am currently working overseas and due to the location there is no where to have it fixed locally. When i ask them for the return shipping label they refused to provide one, as I was overseas . In other words I paid over 400$ for a glove and 44 is not willing to bare the cost of shipping it to fix faulty craftsmanship. This was definitely not the response I was expecting after paying almost 400$ for a custom glove. What I was expecting was a very understanding premium company willing to do what it takes to make it right. I work in a city where premium brands come with premium service and I have come to expect this. Pro 44 gloves is nothing more than a local provider charging premium prices with little to no after service support. I would highly recommend purchasing a high end glove from a large retailer you will pay less and they will have the capacity to support the product when things go wrong.