Mr W.
3DExport.com Stole My Money
Hello, On September 30, 2023, I purchased a car model for 139 USD from the seller @fisherman3d through the website 3dexport.com. The images previewing this car model on the website showcased extensive details. I bought this 3D car model assuming that the trunk, essential for my 3D project, was also modeled. There was absolutely no information in the product description indicating that the trunk and hood sections were not modeled. However, upon purchasing and reviewing the model, I experienced a severe disappointment as the trunk was not modeled at all. My 3D project required displaying the inside of the trunk, and I had paid 139 USD for this 3D model in vain. I shopped from this website for the first time, trusting its refund guarantee, only to have a terrible experience. I immediately contacted both the seller and website support, explaining the adverse situation I encountered. I sent messages for approximately three days. Neither the seller nor the website provided any support whatsoever. They are trying to close the matter by refusing to refund my payment, which is nothing short of robbery. I demand either a resolution to my problem (by delivering a model with the trunk section included) or a complete refund. I would like to stress repeatedly that I will file complaints to all relevant places if my problem is not resolved. Think twice before shopping from this website, as you will never receive support.
Response from 3DExportOct 3, 2023
You didn't contact the author for help to create the trunk, but you want just to get this model for free. The model totally corresponds to the description and renders, so there is no reason for a refund.
