3cayg.comReviews of 3cayg.com

Horrible company.

This is the worse business and customer service I have ever experienced in my life. They respond with the same response when you email them. They have no phone number to speak to anyone and they are always losing the packages within a system they created. They are rude disrespectful and refuse to give you a refund. The tracking information they give is always wrong packages say, delivered, on the way and still in processing all at the same time. I ordered May 29, and my package still has not arrived. I am in Louisiana, and they are in Florida. I am so disgusted!

My family and I purchased 3 1lb containers of mango butter from 3cayg. The description on the website describes the mango butter's texture as creamy, rich, and emollient. It is not! The mango butter is grainy and extremely messy. The more you apply it to your skin the messier it gets. Small grainy balls of butter were on my skin and I needed a washcloth to remove them. The grainy balls of butter ended up on my clothes and on the floor. Perhaps the butter is old. I reached out to 3 cayg via email on 3/21/23 and immediately received an auto-reply stating a rep would contact me within 24hr excluding weekends. Of course I was never contacted. I called 3 cayg today 3/31/23. Explained the problems we were having with the mango butter and asked if it could be returned and exchanged for another butter. Rep replied no and if it had been used it was not returnable. How else were we supposed to determine the butter was grainy and messy other than by using it?! She then proceeded to tell me why the butter was like that and how to melt the butter and quickly cool it in the refrigerator to bring the creamy consistency as described on the website. That is not something we want or are willing to do. We thought we were purchasing a finish product! If that is indeed what is needed, then put a disclaimer on the website or advise your customer at pick up...mango butter can become grainy due to change in temperature or AGE and additional steps are needed to bring the butter back to a creamy consistency! By the way, once the product has been open/used it is not returnable. TRANSPARENCY! We normally purchased mango butter from Oslove Organics and have never received a batch that was a low or unacceptable quality. We decided to support a locally owned business....never again.

Let’s start with the are other businesses that you can but these products from, without poor service! Hitch was the ultimate dealbreaker for me. I spent a couple hundred dollars on raw African black soap, Raw Shea Butter, Cocoa Butter, Shea Nolitica, African White Cloud Soap and the products that weren’t RANCID were phenomenal! However, the Shea Nolitica was RANCID well before the expiration date, that meant absolutely nothing! I bought several of the 1 pound tubs of Shea Butter and most were really good BUT 4 were rancid due huge air pockets in the center and bottom of the container. The cocoa butter is/was phenomenal and black soap was good. But the bad items cost too much money for bad products. It was a complete waste. But here’s the horrible part—the customer service! I reached out via email a few times just hoping to return and get replacement items, I wasn’t even looking for my money back. But out of the 3 emails I sent, not one got a response. Not one! So eventually I tried calling, and I was told that they could not help me since it was past the return window. HOWEVER, mind you that it was nowhere near close to the expiration date! Why would you not stand behind your product? Why do you even use expiration dates when they mean absolutely nothing?? Other issues: - they don’t honor their own sales. - they are very arrogant and smug, see their Facebook page, where they acknowledge unsatisfied customers and their only reply is “but they keep ordering”!! Like what??? - customer loyalty is not important to this company. Moral of the story, save your money, save yourself the headache and shop elsewhere! There are other suppliers with great and identical products and great customer service!