360 Total SecurityReviews of 360totalsecurity.com

Response from 360 Total SecurityJun 25, 2026

Dear Customer, Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience you encountered during the installation and uninstallation processes. Regarding the issue of bundled software: We are committed to providing a clean installation experience. However, the free version may include recommended features or partner tools by default during installation. We understand this may be frustrating and apologize for any inconvenience caused. We recommend selecting the "Custom Install" option for future installations so you can review and decline any additional software. Regarding the uninstallation issue: We understand that the uninstallation option can sometimes be difficult to locate. To ensure a thorough and clean removal of 360 Total Security, we provide an official dedicated uninstallation tool. This tool is designed to completely remove any files or registry entries that might remain after a standard uninstallation. You can uninstall the software via our official process here: https://www.360totalsecurity.com/en/support/how-to/uninstall/ We value your feedback highly, as it helps us continuously improve our products. If you require further assistance with the uninstallation or have any other questions, please do not hesitate to contact our support team. Thank you for your understanding; we look forward to providing you with better service in the future. Best regards, 360 Total Security Support Team

Response from 360 Total SecurityJun 25, 2026

Dear User, We sincerely apologize for the unpleasant experience you encountered. We wish to clarify that 360 Total Security is not malware and does not steal user data. The "WIRE" application you mentioned is an optional third-party VPN offered during the installation process; you can choose not to install it by selecting the "Custom Install" option. To ensure a complete uninstallation, please refer to our uninstallation guide: https://www.360totalsecurity.com/en/support/how-to/uninstall/ We value your feedback highly and are committed to maintaining transparency. Thank you. Best regards, The 360 ​​Total Security Team

Response from 360 Total SecurityJun 25, 2026

Dear Valued User, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced while trying to uninstall the product and delete the cache files. This issue is often caused by the file being temporarily locked by the system or our background services. To resolve this, we recommend restarting your computer first. After the restart, please try uninstalling the software again. If the problem persists, you can contact our official support team, and we will provide you with a dedicated tool to remove any residual files. Thank you for your patience and understanding. Best regards, 360 Total Security Support Team

Response from 360 Total SecurityJun 25, 2026

Dear Valued User, Thank you for your feedback. We sincerely apologize for the confusion and frustration caused during your software installation. Please allow us to clarify: 360 Total Security does not​ automatically install unrelated third-party applications such as "TP Launcher" or games. It appears that during your attempt to install the game tool, you may have selected an option bundled with additional software. This is often presented as a "Recommended" or "Express" installation choice by the installer you downloaded. Regarding the concern about a "virus," 360 Total Security is an anti-malware tool designed to protect your PC. If you believe unwanted software was installed, our built-in Cleanup utility or App Uninstaller can help you remove it completely and safely. For peace of mind and to ensure a clean setup, we recommend downloading software only from official sources and always choosing "Custom Installation"​ to review and deselect any unwanted add-ons. If you need further assistance, please feel free to contact our support team. Best regards, 360 Total Security Team

Response from 360 Total SecurityJun 25, 2026

Dear Valued User, Thank you for taking the time to share your feedback regarding our product name. We truly appreciate your candid comments and understand your perspective on branding. The term "Anti" in "360 Total Security" reflects our core mission: to provide comprehensive protection against viruses, malware, ransomware, and other online threats. Our team is dedicated to continuous improvement and research to ensure users' digital safety. While opinions on naming conventions vary, our focus remains on delivering robust security solutions and reliable performance. We value every user's voice and will consider your suggestion thoughtfully as we move forward. If you encounter any technical issues or have further suggestions, please feel free to reach out to our support team. We are here to help. Best regards, 360 Total Security Team

Response from 360 Total SecurityJun 25, 2026

Dear Valued User, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. Please allow us to clarify: 360 Total Security is an award-winning security solution designed to protect your device from malware and threats—not a driver installer. The "Driver Master" you mentioned is likely a third-party driver management tool that may have been bundled with other software or advertised within our product's recommendation section. 360 Total Security does not forcibly install third-party software without user consent. However, during the installation of any software (including ours), it is crucial to select "Custom Install"​ or carefully review each step to decline any additional offers. If you are looking for a safe and reliable way to update drivers, we recommend downloading them directly from the official website of your hardware manufacturer or using the driver update feature within Windows. For any further assistance or to ensure a clean removal of unwanted software, please feel free to contact our support team. Best regards, 360 Total Security Team

Response from 360 Total SecurityJun 25, 2026

Dear Valued User, Thank you for taking the time to share your feedback. We sincerely apologize that your experience with 360 Total Security did not meet your expectations, and we deeply regret any inconvenience caused to your system. Regarding your concerns about RAM usage, we understand that high memory consumption can significantly impact system performance. Our team continuously optimizes our software to ensure efficient resource management across different hardware configurations. We would appreciate the opportunity to better understand your specific usage scenario so we can provide targeted solutions or assistance. We also appreciate your feedback on the uninstallation process. While our goal is to make software management as straightforward as possible, we recognize there may be room for improvement in how certain components are handled during removal. Your feedback is invaluable to us as we strive to enhance our products. If you are open to it, please contact our support team directly at [support email/website] with details of your system specifications and the issues encountered. We are committed to resolving your concerns and improving your experience with 360 Total Security. Thank you for your honesty, and we hope to have the opportunity to serve you better in the future. Best regards, 360 Total Security Support Team

Response from 360 Total SecurityJun 25, 2026

Dear Valued User, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the unexpected appearance of the browser on your PC. Regarding your concern, the browser you encountered is likely related to a bundled installation or a misoperation during software setup. 360 Total Security is committed to providing users with a clean, secure, and efficient experience. If you believe the browser was installed without your explicit consent, we recommend the following steps to address it: 1.Uninstall the browser​ via the “Control Panel” > “Programs and Features” (or the equivalent in your operating system). 2.Review installation settings​ carefully in the future to avoid unintentional bundling—our software allows you to customize which components are installed. 3.Contact our support team​ if you need further assistance; we are here to help resolve any issues promptly. Your feedback is crucial to our continuous improvement. We will also optimize our installation process to minimize such misunderstandings and ensure a smoother experience for all users. Best regards, 360 Total Security Support Team