360 Total SecurityReviews of 360totalsecurity.com

Response from 360 Total SecurityJun 25, 2026

Dear Valued User, We are truly sorry to hear about the frustrating experience you've encountered. First and foremost, we sincerely apologize for the unexpected installation and the subsequent difficulty you faced when trying to uninstall our software. We completely understand your anger and frustration. We would like to clarify that 360 Total Security is a legitimate security solution, not "AdWare." The issue of accidental installation typically occurs due to misleading download sources or bundled offers from third-party websites, which is not something we intentionally promote. Regarding the uninstallation problem you mentioned, we apologize that this has happened. To resolve this issue completely, we highly recommend contacting our official support team. We can provide you with a dedicated uninstallation tool or offer remote assistance to ensure the software is removed thoroughly from your system. Your feedback is invaluable to us as it helps us improve our products and services. Thank you for bringing this to our attention, and we hope to assist you in resolving this matter to your satisfaction. Best regards, The 360 Total Security Support Team

Response from 360 Total SecurityJun 25, 2026

Estimado/a usuario/a, Gracias por dejar su comentario. Sin embargo, queremos aclarar que esta sección está dedicada a recibir opiniones y retroalimentación sobre el software 360 Total Security. El contenido de su mensaje parece referirse a una queja laboral o social dirigida a una empresa llamada "Grupo 360" (posiblemente una empresa de limpieza o outsourcing), en la que menciona acoso, despidos y discriminación. Estos temas no están relacionados con las funciones ni el servicio técnico de nuestro software. Le recomendamos encarecidamente que presente sus quejas o denuncias ante las autoridades competentes (como inspecciones de trabajo) o directamente a la empresa a la que se refiere, para que puedan atender su caso de manera adecuada. Agradecemos su comprensión. Atentamente, El equipo de soporte de 360 Total Security

Response from 360 Total SecurityJun 25, 2026

Dear Valued User, Thank you for your candid feedback, and we sincerely apologize for the extremely frustrating experience you've described. We completely understand your sentiment; if our software felt like "garbage" or "the most annoying virus," it means we failed to deliver a smooth, user-friendly experience—most likely due to intrusive notifications, overly aggressive background processes, or a confusing interface that got in the way of your work. That is absolutely not our intention, and we deeply regret any disruption this has caused. Our goal at 360 Total Security is to provide robust protection, not to annoy or disrupt. To help resolve this, if you're still open to using the product, we'd be happy to guide you through adjusting settings (like disabling non-essential alerts or scheduling scans) to minimize interruptions. If you've decided it's not for you, we provide a detailed uninstallation guide to ensure it can be completely and cleanly removed from your system without leaving any residue. Please feel free to reach out to our official support team for assistance. Your criticism is valuable to us, and we will continue working to improve our software. Sincerely, The 360 Total Security Support Team

Response from 360 Total SecurityJun 25, 2026

Dear Valued Customer, We are deeply sorry to hear about the severe issues you experienced with our product, including system corruption and the need to reinstall your OS. We understand how frustrating and time-consuming this must have been, and we take full responsibility for any disruption caused to your workflow. Regarding your concerns about uninstallation and RAM usage: While 360 Total Security requires certain resources to provide real-time protection, we sincerely apologize if it impacted your system's performance or became difficult to remove. We categorically deny any allegations of malicious behavior or "backdoors"—our core mission is to protect, not harm, your devices. To resolve this, we urge you to contact our official support team immediately. We can provide you with a dedicated cleanup tool to ensure complete removal, and we would appreciate the opportunity to investigate the root cause of the system corruption through diagnostic logs. Your feedback is crucial for us to improve. Thank you for bringing this to our attention, and we hope to restore your confidence in our brand by resolving this matter. Best regards, 360 Total Security Support Team

Response from 360 Total SecurityJun 25, 2026

Dear Valued Customer, First and foremost, we would like to express our sincerest apologies for the frustration and inconvenience you have experienced. We understand that encountering automatic downloads, system freezes, and the need to reinstall your operating system has been an extremely negative experience, and for that, we are truly sorry. We take your feedback very seriously. While we do not condone the language used, we acknowledge the core issues you have raised: unexpected installation behavior and system instability. These are not the standards we strive for, and we are committed to investigating and improving our product to prevent such problems for all users. Although you have expressed strong dissatisfaction, we still wish to offer our support. Our technical team is available to assist you in checking your system for any residual files or conflicts, and to provide guidance on how to ensure a smoother, more stable experience in the future. We appreciate your candid feedback—it is vital for our continuous improvement. We remain dedicated to delivering reliable security solutions and hope to have the opportunity to regain your trust. Sincerely, 360 Total Security Support Team

Response from 360 Total SecurityJun 25, 2026

Dear Valued User, Thank you for sharing your detailed feedback. We sincerely apologize for the negative experience you’ve had with 360 Total Security and for any inconvenience it may have caused to your system. We take all user concerns seriously and would like to address the points you raised: 1.Performance & Resource Usage: We continuously optimize our software to minimize system impact. If you feel the software is consuming excessive resources, we recommend checking your scan settings (e.g., disabling unnecessary scheduled scans) or adding resource-intensive applications to the exclusion list. Our latest versions include performance enhancements to reduce background load. 2.False Positives: While we strive for accuracy, occasional false positives can occur, especially with less common or newly released software. You can report such cases via our support portal so our threat research team can re-evaluate and update our detection rules. 3.Uninstallation Difficulty: We apologize if the uninstallation process was frustrating. We recommend using the official uninstaller located in the Control Panel or downloading our dedicated cleanup tool from our website to ensure complete removal. 4.Comparison with Other Products: We respect your preference for other security solutions. Our goal is to provide robust, accessible protection for users worldwide. We are constantly evolving our technology to meet diverse user needs. If you are open to giving us another chance, we’d be happy to assist you with optimizing your settings or resolving any remaining issues. You can reach our support team via our official website or app support channel. Thank you again for your feedback — it helps us improve. Best regards, 360 Total Security Support Team

Response from 360 Total SecurityJun 25, 2026

Dear Valued User, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with our order and customer service. We understand your frustration regarding the error notifications and the difficulty in reaching a human representative. We are actively working to improve our communication channels. In the meantime, if you need immediate assistance, please contact our official support team via email at [[email protected]] or through our live chat on our website. We will do our best to resolve your issue promptly. Thank you for your patience and understanding. Best regards, 360 Total Security Support Team

Response from 360 Total SecurityJun 25, 2026

Gentile Cliente, Innanzitutto, ci scusiamo sinceramente per le difficoltà e l'esperienza negativa che ha incontrato durante il tentativo di disinstallare il nostro prodotto. Capire la sua frustrazione e riconoscere che un processo di disinstallazione fluido è fondamentale per l'esperienza utente. Riguardo ai punti sollevati, desideriamo fornirle ulteriori chiarimenti: 1.La nostra posizione: 360 Total Security è un software di sicurezza legittimo, non un "malware" come da lei definito. Il nostro obiettivo è proteggere i dispositivi dei nostri utenti. 2.Il meccanismo di disinstallazione: I software di sicurezza spesso necessitano di pulire in profondità i driver di sistema e le voci del registro per prevenire che i malware utilizzino residui per "resurrect". Questo a volte può far percepire il processo di disinstallazione come complesso o poco intuitivo, ma non è mai stato nostra intenzione. 3.Strumento di disinstallazione ufficiale: Per risolvere le difficoltà di disinstallazione, abbiamo sviluppato uno strumento di disinstallazione forzata ufficiale. Questo tool bypassa il programma di disinstallazione standard e rimuove completamente tutti i file e le voci del registro correlati. Lo troverà nella sezione supporto/download del nostro sito web ufficiale. Apprezziamo molto il suo feedback e stiamo lavorando costantemente per ottimizzare i nostri processi di installazione e disinstallazione. Se lo desidera, può contattare il nostro team di supporto tecnico, saremo lieti di assisterla nell'utilizzo dello strumento ufficiale per completare la disinstallazione in modo pulito e rispondere a qualsiasi sua domanda. Ci scusiamo nuovamente per l'inconveniente. Speriamo sinceramente di avere l'opportunità di riconquistare la sua fiducia in futuro. Cordiali saluti, Il Team di Supporto 360 Total Security”