Alex van der M.
Absolute! Lack of client care!
Absolute lack of client care and after sale service. I had been a free user of their anti-virus for many years, about a year ago I upgrade to premium on a special. A year later (now), I wanted to update my payment method, change it to a different card/account. I see that I am unable to do so independently. The option is there! Yet it is greyed out. I contact support...NO ANSWER. I send a follow up email....I then get a reply but WHAT A JOKE..... They reply telling me my account & premium license has been cancelled, without my CONSENT nor INFORMING me. They tell me to re-purchase their product and use a different card. ABSOLUTE RUBBISH!! BULL! This is totally unacceptable, how could they even dignify this as a support response. Its plain as day they are telling me to take my money and shove it. I then urgently try to communicate with them...NO response. Few days later I send another request to delete my account because I am NEVER using their product again NOR recommending it to anyone. The irony here is, the same chap who cancelled my premium license....replied to my 2nd support query. Not a why or how, zero second glance, I just get a reply "your account has been deleted".
Response from 360 Total SecurityJun 25, 2026
Hi, Thank you for sharing your experience. We’re very sorry to hear about the frustration you had with updating your payment method, the handling of your Premium license, and the support responses you received. This is not the level of care we want to provide. A license or account-related request should be handled clearly and with proper communication, especially when it affects a paid subscription. We will forward your feedback to the relevant support and account teams so they can review what happened and improve the process. We’re sorry again for the inconvenience and disappointment this caused. Thank you for bringing this to our attention.