2ModernReviews of 2modern.com

Terrible experience, and will never order from them again. I purchased an outdoor cafe table and two bistro chairs before moving into a new home, and realized as soon as I moved in that the furniture would not fit where I had planned. It arrived in 4 boxes and I initiated the return within days of the delivery. I never unpacked the boxes. When I went into the order, the process for returning these items was glaringly confusing and required an email or phone call to customer service. I emailed first but didn't hear back, so a day later, I called the customer service number. It got worse when I learned that I had to arrange for the return shipping myself, which was time consuming and, again, atypical. They did not offer to arrange for return labels (for which I learned later when I spoke to another representative, should have been offered). After checking three options (USPS, UPS and FedEx), FedEx appeared to be the best option since there's a location a few blocks from where I live in NYC. I'm not a business, so had to go to the FedEx office to print out the shipping labels and they did couldn't finalize the shipping cost until I brought the 4 boxes back. All in all, this order COST over $600 net, between the FedEx return cost and 2Modern policy that I would be responsible for their original shipping cost (which was transparent in the purchase which said "free shipping)." All this for furniture I never unpacked and cost about $2500 prior to the return. The second Customer Service representative, who I called after seeing the FedEx return charge of over $400) kept repeating the 2Modern policy, which includes a 15% restocking fee. She was a little more helpful then the first, and offered to "talk to leadership" about the situation. She called me back, as promised, after speaking to "leadership" and tried hard to appease my distress but spent a lot of time "explaining" and the result was offering to waive the 15% restocking fee, which would have been an additional $300 after my shipping costs and the additional news that I had to absorb 2Modern's original shipping cost to me. Bottom line: 2 Modern return policies are costly and time consuming and out of sync with every other online furniture, lighting and shopping experience I've had. While I've bought items from them in the past (and did not return them), I will never purchase from them again.

HORRIBLE. Don't ever buy someone a gift on this website. If you do they would never be able to exchange it. They make you pay for the shipping back to them + the shipping it cost them to GET it to you + 15% restocking fee. Its outrageous anyone buys anything from this website.

The item arrived much later than promised. I decided to return it, and returns cost $60 on a $120 item. There was no way of knowing up front how much returns would cost. Had I known, I simply would have kept the item. What a joke; this business takes advantage of consumers. Dont ever order from here.

Bought 8 700 dollar chairs from Fermob via 2modern that should last a lifetime. They are falling apart. No solutions, just saying warranty is only for 2 years. No response on how to fix them, just refers me to warranty to excuse themselves from blame. Designers take note: your clients will come back to you with problems with the merch and they won't stand by their product. Don't buy from them.

Atrocious business. Blatant scam. Their return policy is insulting at best. Avoid at all costs 2Modern should be ashamed of themselves

Do not order anything from this site! The brands they carry are available in plenty of other places with competent and efficient shipping and delivery services, or go directly to the brand website. I ordered a rug about a month ago and I'm still waiting on a status update. Apparently, the freight service that is supposed to deliver it has no idea where the item is or when to deliver it. All 2Modern has is the info for the freight company, but does not take responsibility to actually have the item delivered to the client. I'm not sure how a retail company functions if it takes zero responsibility for ensuring delivery of products purchased from them. And what I bought is not cheap! Can't cancel the order for a refund because it has been "shipped". Terrible, terrible company. So incredibly disappointing.

Bought a tea pot from them, spend $80+ on a tea pot that leaks and customer service won't respond to any of my chat messages

3 weeks after placing my order and trying to call (phone disconnected; told later via email that they do this to stop being bothered by people) and several emails, told they can't find mirror even though it was still up on the website. Offered another mirror that wasn't suitable. Chose another mirror that was shown as available ... mysteriously this was suddenly unavailable ... received a full refund. Will not be dealing with this company again.