2ModernReviews of 2modern.com

1.6115 reviews
Furniture Stores
35 Miller Ave # 192, Mill Valley, California

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2Modern

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About 2Modern

2Modern is the leading retailer for authentic modern furniture, lighting, and home accessories, dedicated to bringing timeless design into contemporary living spaces. Established in 2003, 2Modern is focused on partnering with iconic and emerging global design brands to inspire customers and elevate interiors through thoughtful, forward-thinking design. For more information, please visit www.2modern.com and follow @2modern on Instagram, Facebook, and Pinterest.

2Modern (2modern.com) has 115 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.

Also known as: 2modern.com
Website: 2modern.com
Category: Furniture Stores
Location: Mill Valley, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 25% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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2Modern reviews

Showing 92 reviews with 1 star · Clear filters

Janet
Jan 24, 2026
They took my money but I have still not got the product
I ordered a Tivoli speaker on Nov. 23 as a Christmas present. Big mistake. I emailed back and forth and eventually got a nonsensical reply that only orders placed before Dec. 15 would arrive in time for Christmas. It is now January 24 and still no Tivoli speaker. Perhaps it will arrive in time for my husband's birthday in May? Update: unbelievably 2modern says my new ship date IS in May. Meantime, they are spamming me unrelentingly.
Response from 2ModernFeb 11, 2026
Hi Janet, Thank you for reaching out to provide your identifying order information. We apologize that the product you ordered moved into a backordered status after the order was placed. We see our Support team presented the option of switching to alternate colors that were in stock, but we were not able to guarantee delivery by Christmas at that time. Our Support team will reach out to you to see how we can help! Best regards, 2Modern
Abigail A.
Dec 30, 2025
Where is my order, it's been over one month!?!
I placed an order at the end of November, it's now December 30th and not only have I not heard from the company, I had to reach out them to try and get my money back. Even then they said they would try to reach out to cancel it, even though it was never processed. Terrible customer service, terrible communication, terrible company.
Response from 2ModernJan 13, 2026
Hi Abigail, We apologize for the lack of communication with your order. Thank you for your feedback - we read each review to reflect on what we can do better and how we can improve the customer experience. We reviewed your order and confirmed that it has been canceled at your request, and a refund has been issued. If you have any questions please contact our Customer Support team by phone at 1-888-222-4410 or by email at [email protected]. Best Regards, 2Modern
Pauline E.
Dec 30, 2025
This company should not be in business
This company should not be in business. I’ve been trying to start a return on an item and they won’t return my calls or my emails to begin the process Very unprofessional…..beware and don’t shop here
Response from 2ModernJan 13, 2026
Hi Pauline, We apologize for the lack of communication with your order. Your experience is important to us, and we're thankful you took the time to share your feedback with us. We reviewed your order and confirmed that your return has been processed, and the refund has been issued. If you have any questions please contact our Customer Support team by phone at 1-888-222-4410 or by email at [email protected]. Best Regards, 2Modern
-H-
Dec 27, 2025
Do not recommend
Made an order in early december. Shocked to see the long estimated processing/ shipping time upon receiving the order email confirmation. Patiently waited for the order in spite of that. Got a 'we haven't forgotten about you' email from 2Modern couple of days ago and the following day got a 'we've cancelled your order at your request' email. For the record, I did not cancel my order. First and last time I will buy anything from this questionable site. Worst part, the item I bought is now no longer on sale on other websites. What a bummer and hugely disappointing experience.
Response from 2ModernJan 17, 2026
Hi H, We apologize for your experience and we're thankful you took the time to share your feedback with us. We requested additional information from you, so we could look into your order to help. At your convenience, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at [email protected] with details to identify your order and we are happy to assist. Best regards, 2Modern --- Updated: 1/20/26 Hi H, Thank you for reaching out to provide your identifying order information. We apologize that the item you purchased became unavailable due to being out of stock after the order was placed. We are sorry we were not able to fulfill the order. We processed a cancellation of the order, and promptly refunded you. If you have any questions, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at [email protected]. Best regards, 2Modern
Elena
Dec 23, 2025
Fraud company
Fraud company. Should have read these reviews before purchasing from them. Made an order 12/4/25 and it is now 12/22/25. Waited three weeks already and still haven’t heard any updates about order, so called them and was told item is on back order. Can’t even cancel the order even if I wanted to at this point because there’s no option to do so. Very unreliable and untrustworthy company.
Response from 2ModernJan 17, 2026
Hi Elena, We apologize for your experience and we're thankful you took the time to share your feedback with us. We requested additional information from you, so we could look into your order to help. At your convenience, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at [email protected] with details to identify your order and we are happy to assist. Best regards, 2Modern
Daniel F.
Dec 19, 2025
Terrible customer service experience
Terrible customer service experience. No notice of shipping resulted in multiple calls by me to follow up. I was eventually told the item was on back order and it would be months before shipping would take place. Communication by 2Modern could not have been worse.
Response from 2ModernJan 15, 2026
Hi Daniel, Thank you for sharing your feedback. We apologize that the product you ordered unexpectedly moved into a backordered status after the order was placed, and for the lack of communication with your order. Our team has taken care of the cancellation at your request. If you have any questions please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at [email protected]. Best regards, 2Modern
Rachel C.
Dec 16, 2025
Fraud, fraud, fraud
I agree with everyone below -- this company is a fraud. On 11/23, I ordered a bench that was supposed to be shipped within 3-5 days. Got notice on 11/28 that it had been shipped. Never delivered. On 12/12, the site indicated that shipment was cancelled. I've tried calling (no one answers) and emailed multiple times and received no resolution. This is a terrible company -- DO NOT ORDER from them.
Response from 2ModernJan 17, 2026
Hi Rachel, We apologize for your experience and we're thankful you took the time to share your feedback with us. We requested additional information from you, so we could look into your order to help. At your convenience, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at [email protected] with details to identify your order and we are happy to assist. Best regards, 2Modern
BeaumontChic
Dec 14, 2025
Scam company with worst customer service…
Refuse to give me details on my order and claimed order would arrive on time and ship in 6-10 business days but that was all a total lie. I ordered on November 26. They keep claiming it’s shipped because they generated a tracking number, but the item was never picked up and tracking provided to me does not track. I email but no response at all to any emails. When i call they say they will get back to me but then don’t. UPDATE: 2 Modern later refunded me, but only AFTER filing complaints and disputing charges. Suddenly they responded after complaints were filed. Before that happened a customer served rep who I got by calling told me the truck that never departed with my order (I.e. the one a tracking number was generated for - that didn’t actually track) which never shipped needed to be rerouted for me to be issued a refund! Please note - for days the company claimed that the truck had departed with my stuff. Customer service constantly gave me misinformation and the agent who “canceled” the order did not immediately agree to a refund but said it would need to come later when a truck that never departed was “rerouted”. The response from the company is not an accurate version of what really happened.
Response from 2ModernJan 17, 2026
Hi BeaumontChic, We apologize for your experience and we're thankful you took the time to share your feedback with us. In reviewing your order, we see that you connected with our Support team by phone on 12/12/25 and they received the details of your experience with your order and understood your request to cancel if delivery could not be completed in time for your needs. Support was able to explain that the order was booked for shipment and assigned a tracking number but had not been picked up by the carrier for transit yet. In the days after we spoke with you, we explored all available options to meet your delivery request, but unfortunately, we were not able to. On 12/18/25 we sent you an email to confirm that your request to cancel was confirmed and we processed a refund for you. If you have any questions, please reach out to our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at [email protected]. Best regards, 2Modern

2ModernReviews of 2modern.com

About 2Modern

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They took my money but I have still not got the product

Where is my order, it's been over one month!?!

This company should not be in business

Do not recommend

Fraud company

Terrible customer service experience

Fraud, fraud, fraud

Scam company with worst customer service…

About 2Modern

About these reviews

More in Furniture Stores, California

Visit Furniture

Sit 'n Sleep

MarbleWarehouse.com

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2Modern reviews

They took my money but I have still not got the product

Where is my order, it's been over one month!?!

This company should not be in business

Do not recommend

Fraud company

Terrible customer service experience

Fraud, fraud, fraud

Scam company with worst customer service…