Krystal
Not great service
I placed an order for a banner with 24-hour production and paid the additional cost for expedited service. A day later, I received an email stating the order was on production hold due to an issue, and I was asked to confirm a new delivery date. I then contacted customer service and was informed that I would need to pay an additional $90 to receive it on time. As a result, I cancelled the order and was told my refund would be issued within 24–48 hours. It has now been a week, and I have yet to receive my refund.
Response from 2daybannersAug 8, 2025
I am devastated at the horrible experience you have had and I am sorry. We have a policy in place when we see customers don't realize they're ordering after the cutoff time and that standard overnight shipping does not include Saturday delivery and I can see by your experience that the procedure was not followed. I have confirmed that your refund was processed, and I would like to offer you a free banner in the future so you can see that this is not the experience we want for our clients. - Jeff C - Customer Service Manager