24 Hour FitnessReviews of 24hourfitness.com

I have been a member for 33 years and this is the worst condition I’ve ever experienced. Half of the machines are broken and have been for months. For the group exercise classes, there is only enough weights for half the people who show up. Management refuses to purchase more, which leads to people hoarding weights. Floors mirror and bathrooms are filthy.

They can never give notice on due dates until late fees. Never get my name, address and email correct.

I signed up for a 1-year membership at the Castle Rock Colorado location in Dec 2024. I began using the gym a couple times a week until I came down with a cold or flu or Covid (?) in the first 2-3 months. Being a highly cautious person regarding illnesses, until that point, I had not even been infected with Covid, since 2020. Since I had just started using a public facility with LOTS of hands-on equipment and huffing and puffing, I assumed that I caught the bug at 24 Hour Fitness. After several buddies telling me the same thing, I decided to stop using the gym. In the time I used the gym, I never once saw anyone actually cleaning the equipment..especially the weight machines and free weights. So, I decided that I had wasted my money because I just stopped going. Not worth the risk of getting really sick at a "health" club. I realized at that time why gyms were shut down during Covid. Just two weeks ago 24 Hour tapped my debit card for 2026, on auto-pay. I went in to speak with them today and they insisted that they had sent me an email in November and claimed that they tried to call me to notify me of the auto-pay. I got home and went through my Nov 2025 emails and there was no email from 24 Hour Fitness. The kid who I talked with gave me a very rehearsed speech on how I agreed to the auto-pay and how even if I had not received their email, they had sent it. Then it was "well, they sometimes call". I told him why I would not be coming to the gym in 2026. Bad hygiene, poor maintenance.. Overall, it confirms for me the anecdotal stories I've heard from others regarding 24 Hour Fitness. I have buddies who have all reported more frequent sickness when they go to 24 Hour. From what I saw in there, it is basically a germ farm. Relying on customers to wipe down their equipment only creates a virus soup smeared on everything that users get to take home with them. Hand-washing and using wipes doesn't cut it. Big fallacy. Equipment must be CLEANED...DAILY. I'm not going to jeopardize my immune system by trying again. I bought some equipment and using it at home. The auto-pay culture needs a proper burial. If my business can't create return customers without pre-charging the client for their next purchase a year in advance, then I think I need to reboot my business model or get out. The point of this review is to remind consumers that large corporate entities like 24 hour Fitness which will not extend a "human factor" to their customer service policy need to pay the "market penalty" by losing a few potential customers for every paying customer whose legitimate issues they dismiss. . After several years of the Covid drama 24 Hour needs to stop trying to recoup lost income by NOT having much customer service and squeezing every buck. I will cost 24 Hour Fitness of Castle Rock 10-20X the $210 they charged my card by word of mouth. That's how it's done. Lots of people out their trying to get into shape, and negative PR goes a long way. That's the free market way.

Tanasbourne, member for three years, classes never smaller then 15 usually 25 or more. Went last week to my Saturday spin class only to find out corporate closed the room because of some new program they up charge for and loaded the cycle room with fancy recliners!!!! Moved the bikes to a crowded classroom on the other side where each of us seniors have to wait until the class in there finishes then move out our own bikes and also move them back. No more warm up, class not on time so not a full hour or comfortable and when we wanted to complain, were told it came from corporate and they don't care ---

Cleanliness and facility maintenance are major points of dissatisfaction. Multiple reviews describe gyms as filthy, with dirty floors, unclean showers, and malfunctioning equipment. One reviewer noted trash on the floor in the men’s shower room, broken steam rooms, and stolen shower heads, while another described a facility as "DISGUSTING" with outdated machines, worn-out pads, and unsanitary conditions, including a "no-go zone" bathroom. A review reported dirty showers, black floors, a lack of air conditioning, and a jacuzzi that was broken three-quarters of the time. The cleanliness of wet areas like jacuzzis and pools has also raised health concerns, with one customer reporting skin irritation from a jacuzzi with improper chemical balance, despite no follow-up from staff. Security and theft are recurring issues. Several reviewers reported lockers being broken into and belongings stolen, with one noting that shower heads had been stolen by thieves. A review from described a lack of accountability, with a member's membership being auto-renewed and charged without consent, despite repeated attempts to resolve the issue with both the local manager and corporate customer service, which was reportedly unreachable. And today I learned the company is seeking Chapter 11 bankruptcy. It may not be a good time to join.

Been trying to submit a cancellation of service for weeks and then get charged an annual fee and they refuse to give me a refund for their system being faulty. Was never given ANY form of notification that they were even going to charge my account for an annual fee in the first place. And when trying to even call about the situation was given the run around several times.

24 Hour Fitness is running a promo for a 3-day try out our gyms before you commit. So I downloaded the pass. And headed to the nearest 24-hour Fitness located at 2831 w. 120th street, Hawthorne, CA 90250. Jonathan was seated at the front entrance. Let him know I had the 3-day pass and questioned how is it used? His response was “we don’t honor that here. That’s just something corporate says.” My response was, “your sign out front says the same thing.” Jonathan response, “yeah I know but we don’t offer that here. Our computers won’t process your free pass. But you can purchase a day pass for $30 and work out today.” So I ask for a manager, no one was available so he gave me a customer service email to address my concerns. However, I left went to the next closest 24-hour Fitness in Manhattan Beach and this location welcomed me with open arms! Shout out to Piaget who was at the front desk, very friendly, showed how to use the free pass and gave me a tour! Be careful with the 120th Hawthorne location because Jonathan appears to be scamming customers out of their money. Don’t fall for it! I look forward to trying the other location with the pool tomorrow. However, Jonathan is giving 24-Hour Fitness on 120th a bad reputation!

I have been coming to the Manhattan and Hermosa clubs for many years. I can’t even remember how long. The clubs are DISGUSTING. They have fallen into disrepair. In Hermosa, at least a third of the machines are broken. There are no workout pads. All of the equipment is old and outdated, pads on the machines are worn out, busted or nonexistent creating safety hazards. The club is FILTHY. The club is very overcrowded, getting excessive usage. It is a health hazard. Nothing is clean, the floors, the machines, the windows. There isn’t one part of this club that doesn’t need a redo, the locker rooms, the sauna, the exercise area, all disgusting and unsanitary. Let’s not even talk about the bathrooms. They are a no-go zone. This is completely disrespectful to the South Bay community (the Manhattan Beach facility is often worse). A refresh won’t do. You need to close this club, gut it, and completely revamp it. To add insult to injury, the parking here used to be free. Now it’s pay for and while the first two hours are no charge, longer workouts are penalized. Three needed to be a MINIMUM. This is all unacceptable. The health issues are real and present. I have gotten a number of eye infections in recent months. It’s so bad that I have asked personnel whether the club is being sold. I go to other clubs (Del Amo) and in Denver and they are kept up. Where is this one is not? Can you please do something about this immediately?