24 Hour FitnessReviews of 24hourfitness.com

First off, this gym is not open 24 hours. Because of this, it is unacceptable to close the woman's locker rooms in the middle of the day for cleaning. Do that after hours. Mens locker rooms don't get closed in the middle of the day. Just the woman's. I guess we can all tell this gym is managed by a man. Because anyone who has had a kid will tell you that no, it is not acceptable to close the woman's locker room and expect the women to just ... hold on? .. until they reopen them? They have an "all gender" single restroom that was occupied the entire time I was in the gym today so no, that's not an option if you are female and want to go pee. I brought this up with the manager and his response was "well this is what we have done for 6 years so ..." So basically saying we have disrespected women for the last 6 years and we are not going to stop doing so now. Yeah. I'm headed over to Vasa. Cheers.

THIS GYM CANNOT PROTECT FEMALE MEMBERS. This is just part of what I experienced when I asked this person to turn down his very loud phone in the sauna. In addition to cutting me off anytime I asked him to turn his phone down, the racist person called me a white b***h several times. He called my mother and father names, and called me a trump voter multiple times. Feeling very unsafe and like the guy could get violent, I went to find the manager. Tony the manager went to the sauna and had to tell the guy several times to leave the sauna. Meanwhile, the guy and other men now there, who were not there for the original incident, continued to call me names in front of the manager. The manager did nothing about this, though he was seeing it himself. After trying to return to the sauna, I was then bullied by the other men that were now there. I was called a white Karen and bullied out of the sauna. I went back to the Tony the manager to see how the situation had been resolved. The guy ended up just walking out, and the manager told me, “we’re not the cops, we can’t arrest him.” He did admit the guy should not have had his phone sound up like this, and said if he could ID him, his membership would be revoked. I asked the manager if I had to now go to a white girl gym to feel safe. He said no. When I got home, I wrote to corporate about the incident. They acted concerned, and took a week to investigate. I was then updated by their district manager Rob that the manager received extra training, though never said what, and that the member has been identified and was on a list if there was one more incident, his membership would be revoked. I asked how I was supposed to feel safe returning to the gym. He said they will are going to have policies about phones. I did learn from Tony the manager I was not supposed to record. However, I see people recording all the time, and have been a member of the gym for so long, I honestly did not know. I did tell Rob that I’ve learned as a female if I’m in a potentially dangerous situation like this, to record so I have some proof since guys will inevitably deny they’ve done anything wrong. 24 Hour’s response was essentially a non-response that does nothing to guarantee future safety or repercussions I could encounter if I did return. I do not recommend this gym to anyone that cares about their own safety at the gym.

Irvine jamboree half of the treadmills out of order. Take your business elsewhere. Terrible oprration. No one cares!

I haven't been to this gym in over a year. When I stopped going to 24 Fitness, I told the administrator I was stopping for health reasons and asked to cancel my membership. Just today, they tried to charge me my monthly subscription fee of $54. I went to the office to get an answer to my question: Why are they charging me if I haven't been to the gym for over a year? After all, it's very easy to see whether I went to the gym all this time. It turns out that regardless of whether I went to the gym or not, they told me I'd be paid $500 for my position. They're only interested in one thing: squeezing as much money as possible out of people. Because an incompetent employee forgot to close my membership, now I have to pay for a service I never actually used. They don't care about my explanations. It looks like the employees do this on purpose to get money from the client this way. I'm sure most people don't even try to get their money back because they think it's impossible. I think it's unfair to the clients. You can sign a contract with them in 5 minutes. Terminating a contract is a real problem. It looks like a scam. Be careful and attentive if you decide to work with them. A little more about the quality of service. You know, it seems like they've learned how to fill their budget without hesitation, using various tricks and dubious schemes. But they haven't learned how, or don't want to, invest in the development of their gyms. That's why the equipment is all old and many are broken. The sauna is just a name. Otherwise, it's just a barely warm room that even a homeless person in dirty tights could enter. The same thing with the pool. The smell of chlorine is enough to suffocate you.

This place is horrible. Rockwall needs a new gym just as big as this one equipment malfunctioning filthy grips missing belts missing something is always broken. Management old and new lie to you. They couldn't care less about the members that are already there all they're concerned about is making money on new membership, which is why you always see that huge turnaround and members. They allow people to wear a shirt that says. F_ _ K ICE even when they have small children running around doing jujutsu class. It was brought up with the front desk and they couldn't care less and allow the person to continue wearing it. I think the minute a new gym opens up in this area that as big as this one this place will fade away, really really fast.

I am writing this review because what happened in the women’s locker room was unacceptable and deeply upsetting. I was changing in the 24 Hour Fitness locker room with my 12-year-old daughter. I was completely undressed, and my daughter was in the process of getting dressed, when a male janitor shouted into the locker room that it was time to clean and that he would be coming in. I yelled back that my daughter and I were changing and asked him to please give us a minute to get dressed. He responded that we needed to get out because it was time to clean, and then he walked in anyway. I was fully undressed. He did not avert his eyes or immediately step back out. He looked at us, told us to leave so he could clean, and then exited. As a mother, this was shocking and extremely uncomfortable — especially with my minor daughter present. This was not an accident. I clearly communicated that we were changing and asked for privacy before he entered, and despite that, he chose to walk in anyway. Afterward, I called 24 Hour Fitness to discuss the situation and asked to cancel my membership because I do not feel comfortable returning, nor do I feel comfortable bringing my daughter back. The response I received was defensive and dismissive. I was told that cleaning times are posted, that I could cancel in the app but would not receive any refund, and that I had waived liability under their membership agreement. The entire experience — both the incident itself and the way it was handled afterward — was grossly wrong. Members, especially women and children, should have privacy and basic respect in a locker room setting. I cannot recommend this location based on this experience.

Substandard assistance:

I go to the 24 hour in Allen, TX. The personnel behind the desk never greet me or say goodbye. They just stand there engrossed in their phones. Just so rude. Would a friendly greeting kill you? Geez.