Be where of this site very poor customer service and support I withdrew £114.03 and they kept my bonus of £342.50 the bonus I got was £50 to start with and states I have to stake 5 times the bonus which I did this site conns you beware they stole my bonus that I’d built up !!!! Trying to speak with some one took me 2 hours to be cut off robbers
SF
Shaun F.
VERY CUSTOMER UNFRIENDLY
Website interface is very poor. having real issues with trying to withdraw my winnings. The online chat is TOTALLY UNRESPONSIVE. My first experience of them. I will not be using them again and am prepared to go to the gambling ombudsman to get my money. Absolutely useless.
PS
Pino S.
No reply, no customer service,
Just joined today, trying to talk on live chat …but nobody ever answer ! Made a small deposit of £20 only to see how this site working on withdrawal…..as expected nothing …still waiting after 4 hours to be processed! Absolutely unacceptable, not contact , no reply, no customers service available…no thanks this it’s very unprofessional, I am waiting for my money back and after I will close this account, be aware of this kind of people advertising the best on site !!!!!
RP
Rob P.
scam site
scam site, no support, no withdrawals
HA
Hayley A.
Scammers, avoid at all costs
Won’t send withdrawals even if you’ve sent every single document they’ve requested, more than once. Owe me £55 from 19th Feb and still haven’t got it and they’re still telling me I need to send documents. I’ve sent DL, bank statements and utility bill and still won’t pay out. Bunch of scammers
MI
Mr Ian H.
STAY WELL AWAY
Where do I start, 247 has to be the worst betting website out there. From poor website experience to a very poor customer service. AVOID 247 at all costs. The low rating on here is for a reason, they are just poor at everything they do, so don't even bother signing up for 247. Don't say you haven't been warned. My bad experience started with navigating around the website, it's like being back in the 80s, can be hard to even place a bet. My first withdrawal was a nightmare, ended up taking 3 days to get back in my account. It would of taken longer had I not contacted customer support several times. Live Chat is a complete waste of time, you wait for ages in a queue and when you do get hold of anyone the 1st line support can't actually resolve any issues and you have to be put through to senior support team, again waiting an age to speak to someone. More often than not being told that nobody is available. Which has taken an hour to get this far, very frustrating. However my biggest issue is that my account was locked when I had a bet in play and I was unable to cash out for over £100 when I last looked. Again the customer support live chat was a complete waste of time as they were unable to help. I have complained about this and as expected they took no responsibility for their actions and thobbed me off with the usual "responsible Gambling" rubbish. great responsible gambling from 247 not allowing you to cash out over £100. I have asked many questions and not been given any answers other than "Responsible Gambling". I cannot stress enough, DO NOT USE 247, there are far better betting sites out there, where withdrawals are instant and don't take days to appear in your bank, where they don't rob you of cash outs by locking your account, where the website is actually user friendly.
GR
gr
Here is a copy of my experience trying…
Here is a copy of my experience trying to withdraw money .
We are contacting you with regards to your recent withdrawal, as we have been unable to process the transaction.
The details of which are given below:
– Transaction ID: 42966299642
– Amount: £ 54.16
Please note that we would require your bank details for us to re-attempt the transaction.
We ask you to submit a recent, official bank statement which confirms the following details:
· Account holder name
· Bank Name
· Bank Address
· IBAN
· SWIFT Code
We will process your transaction upon receipt of your response.
Kind regards,
Accounts Team
Please return the funds back into my account , thanks .
Sent from my iPhone
Graeme,
Username: gamer1297
Thank you for your correspondence.
In accordance with the UK Gambling Commission's guidance, we will no longer be able to reverse pending withdrawals.
The functionality to reverse any withdrawal has been removed.We also do not offer the option for cheque withdrawals/refunds.
Therefore we would require your banking information. Kindly submit a recent, official bank statement which confirms the following details:
· Account holder name
· Bank Name
· Bank Address
· IBAN
· SWIFT Code
Upon receipt of your response, the funds will be processed accordingly.
Kind regards,
Accounts Team
I won’t be sending any bank information . You will have to refund my money in another way .
gamer1297
Thank you for getting in touch with us today.
Please be sure all the information provided will be safely secured as well as all the other information we have from you.
However, should you not feel comfortable sending us your banking details, you are welcome to add a new payment method to your account by making a successful deposit using the desired method.
In order to activate a new payment method for withdrawals, you would need to make a minimum deposit using that method. Once the deposit is successful, the method will automatically be activated as a valid withdrawal option.
Alternatively, you can enter your banking details for a bank transfer withdrawal directly from your account.
Please let us know if you need any further assistance.
Kind Regards,
Account Team
I won’t be depositing with a new method , also I cannot trust a company like your who accepts deposits but does not pay withdrawals back into the same account as deposits . If you cannot pay my money into my account , then you should not be able to deposit from that same account . My bank confirmed that there should be no reason for the withdrawal to be declined . You have a responsibility to pay me my money , so either you pay the amount into my account or put it back into my gambling account .
withdrawal request via a bank transfer. Your patience during this process are greatly appreciated.
Please note in order to carry out this action, we would require your banking information;
· Account holder name
· Bank Name
· Bank Address
· IBAN
· SWIFT Code
As you still haven’t come up with a solution to giving me my money , I feel it’s only fair to post this full conversation an all social media platforms to warn all other potential customers not to go near this site as it is clear you are not going to give me my money . I have used other sites in the past and have always been paid out without issue . I most definitely won’t be using your site again and will be warning others not to also .
AA
aj A.
It is a joke
It is a joke, they can not even pay out 43£, stay away from it!
My ticket number 8961602