Bonnie
Shop with caution
Absolutely terrible customer service. Received item (jacket) as a Christmas gift and it's too big. Immediately contacted "customer service" to inquire about doing a size exchange. Told NO, cause order was delivered more than 48hrs ago. That's right, 48hr from time received to exchange. This policy is not made obvious on their site you have to hunt to find it. That's ridiculous in general but especially during the holiday shopping time. People buy gifts that aren't given right away. Add to the price of their product makes this even more unacceptable. Beware. It was ordered by a friend then and gave it to me as a Christmas gift. Would not have mattered it was ordered then as it was never going meet your 48hr once delivered policy even if it had been ordered in mid December and only a size exchange was my request and I would have paid shipping. If the 48hr policy is so enforced I'm surprised you had a copy of any order more than 48hr old.
Response from 23point5Jan 14, 2026
Your product was ordered in October and you're requesting an exchange in January. Requesting an exchange two months later is really outside of our policy. We're really sorry you were not satisfied.