Michael L.
Unauthorized charges
I was charged for products I specifically reached out through the website not to be charged for. I purchased the $7 trading strat and noticed within my products tab that I had access to their more expensive trading products that I never purchased. I was enrolled in a free trail period. Of course there is no cancellation button or anything of that sort. Neither was there any support email on the account website so I reached out through that "contact us" bubble at the bottom right of the screen and left a message with my email specifically stating to NOT CHARGE ME FOR ANYTHING IN THE FUTURE AND TO REMOVE ME FROM ANY TRAILS. This was last month. Of course they don't have no anyone looking at those message or just wiped their butts with it. Now we're dealing with a bank dispute to get my $200 back from these thieves.
Response from 20 Minute TraderMay 28, 2024
The first message that this customer sent us was on 22 May asking for a refund, which we granted instantly. He said that he sent us a message via email prior to that, but we have no record of this. It is likely there was a misspelling on the address so we never got it, and he assumed we ignored it. We have an instant refund policy for anyone who wants to get their money back. And what he was charged for was something we have record he purchased by choice. Again, all was refunded moments after we received the message.




