1ShoppingCartReviews of 1shoppingcart.com

I used 1ShoppingCart for almost 18 years! I should have left them long ago. The shopping cart seemed to work OK for the first couple of years and then it went straight downhill. I could rarely reach anyone at customer service and they would just hand out pat responses that had nothing to do with the issue I was having. They increased the price every year and gave less service every year. Overall, a huge waste of time and money.

I can't purchase Whole Body products because 1shopping cart is junk.

Issue Unresolved For 39 days I've been using 1shoppingCart for the past 15 years. I tried to use "Opt-In Verification for Webform" for the first time and the link failed to work. I contacted using Supports Tickets on March 8, 2024. Today is April 16 and still no answer from them. When I keep asking, all I receive is this same message below over and over again; "I wanted to provide you with a status update on your ticket xxx-xxxxxx that was sent to our Engineering teams for resolution. We are still working on your issue. We will contact you as soon as we have additional information for you or if we require any further details from you. I apologize for any inconvenience this issue is causing." How many weeks is it going to take to resolve this simple issue?

I have one remaining 1ShoppingCart customer, mostly because she doesn't need the bells and whistles of many other platforms, and she's not a heavy user. As someone who used to use 1ShoppingCart myself and have been using it for clients for the past 15 years... at one time, it was THE platform to use. Now it's a buggy dinosaur. At one time, I actually used to recommend it to clients and prospects. The competition has long ago surpassed 1ShoppingCart and left them dead in the water. Actually, 1ShoppingCart has left themselves dead in the water with lack of improvements, innovation, and updates, and now with lack of proper customer support. I've been putting up with bugs for years. It constantly logs me out when I click on certain areas or gives me error messages, which slows me down and wastes my time. The past few weeks take the cake though. The client wanted to send out her newsletter (she doesn't send them very often). I set it up and tested it, only to find the links not working. Direct links to the website work fine, but it's the on2url.com tracking links that 1ShoppingCart turns them into that are causing Cloudflare to return a host error message. Clearly on the host end - on2url.com. This was happening with all links in all emails (no matter what browser or email account I tested with). I submitted a support ticket in the support portal. The next day I decided to call to see if I could get faster support because client was anxious to get the email sent out. I had a horrible, frustrating experience. I couldn't seem to get the guy to fully understand the problem. He ended up putting the issue back on me and saying the error was on my end, when it very clearly was NOT. Google, Gmail, and Yahoo don't turn the links in 1ShoppingCart emails into on2url.com links. Web.com owns both 1ShoppingCart and on2url.com. I also know how tracking links work in email marketing - the hyperlinked URLs in emails are masked with the tracking links when sent out to track open rates, bounces, click rates, etc. After a long period of time on the phone with this guy, I couldn't get anywhere with him, so I gave up and wrote a lengthy response in the support portal to explain my displeasure, more info on what the issue was, with screenshots, etc. My first support ticket was submitted Dec. 18th. By Jan. 2nd, I still hadn't received a response. I do understand the holidays were in there, but there was time before Christmas and in between Christmas and New Year that they should have been responding. I sent an email late in the day on Jan. 2nd asking why they weren't responding to support tickets, including the support ticket number and account number. Several days later and I've received no response as of yet to that. They really DO NOT care about their clients anymore. It's really quite unbelievable. I don't know why they don't just send an email out to their existing clients (if they have any left) and tell them that they're discontinuing it and shutting it down on a certain date. It's not usable as it is currently, but they're sure happy to continue taking money for it. Thankfully, it seems now that this client is ready to migrate elsewhere. There are MUCH better (and sometimes cheaper) options out there, with better customer support too.

Company overcharged me, instead of billing the default 34 dollars after the free trial, they charged $135.45 two months in a row! That was back in September and October 2022. I still have not heard a word back from them. They have ignored my requests for refund of the overage and to cancel my account. I emailed them at their billing and support emails and called their customer support number as well. Sat on hold forever on their customer support number and never got a live person. These attempts were back in October 2022.

Canceled my account - Horrible customer support, I was on hold for hours, their support sucks, and when they do come on line they have no clue. It's time to use someone else. Waste of time as a business owner to have to deal with this - Yes, I'm disappointed, and it shows.

I usually do not take the time to write a review no matter how bad the service, but this is an exception. We have used this product for many, many years and integrated it with QuickBooks. My saga goes on for two months and I won't take time to add the details. Bottom line - the only people I can talk to are in customer service and the answers that come from the engineers through short email is that it is fixed. But it isn't and I am not able to speak with someone who might understand the problem and help me get a solution. It looks like the customer service team is more of a gatekeeper. It seems they have no real power to help. I can't remember a time in our business life that I was treated so poorly - not by the poor customer service folks, but by the company policy. Be warned.

How can he say there is a free trial when they tried to charge your credit card? How can he say it is standard plan is $10 a month when their plan is showing much more than that per month. How can they say free website design when they don't even show you an example of one of their website designs