Roma M.
I am extremely disappointed with my…
I am extremely disappointed with my experience with JennAir Canada. The customer service was excellent when I was purchasing my refrigerator. Everyone was friendly and responsive. Unfortunately, that changed completely once I needed help. My refrigerator developed a problem, and getting support has been frustrating. Responses have been very slow, and I often feel ignored. When you spend a significant amount of money on a premium appliance, you expect premium after-sales service as well. A company should stand behind its products and treat customers with the same care after the sale as it does before the sale. Sadly, that has not been my experience. I hope JennAir improves its customer service and support because customers deserve timely communication and reliable assistance when problems arise.