1-800-GET-LENSReviews of 1800getlens.com

I had a very frustrating experience with 1-800-GET-LENS and their rebate process, which is administered through rebatecard.com. I placed a large order of contact lenses specifically because it qualified for a $180 mail-in rebate. The rebate form stated I needed to submit proofs of purchase from four 90-pack boxes per eye. However, when my order arrived, I was sent twenty-four 30-pack boxes instead. While the total number of lenses was the same, the packaging did not match the rebate requirements. This discrepancy was through no fault of mine—I ordered based on the rebate terms, and the company chose to fulfill the order differently. When I contacted 1-800-GET-LENS about this issue, they asked me to send photos of all the boxes and the packing slip, which I did. After that, they told me there was nothing they could do and that I would need to contact rebatecard.com directly. Unfortunately, rebatecard.com provides no way to speak with a live person, and their website offers no support for situations like mine. I now risk being denied a $180 rebate through no error of my own. On top of this, during checkout I was charged an unexplained $213.19 fee, with no breakdown or label at the time of purchase. I only found out later—after requesting a receipt and calling customer service—that this charge was for “taxes and fees,” with the bulk of it being additional fees. Shipping and handling were also charged separately. I was told there was nothing that could be done to adjust or refund that charge, and that I was simply stuck with it. This experience feels like a bait and switch, both in the rebate requirements and the pricing structure. There is a serious lack of transparency and customer support. I feel misled and financially taken advantage of. I’m submitting this review in the hopes that others will be aware of these issues before purchasing, and that the company will take steps to rectify this situation—not just for me, but for future customers as well.

Really terrible company. Over-priced. Deceptive junks fees and general incompetence. First ordered a pair of frames. They did nothing with my order for 2 weeks and then claimed manufacturer could not fulfill it. I cancelled the order, called the manufacturer myself and had it ordered 10 minutes later. Arrived in 3 days. I then ordered contacts from them a month later at a fair-market price. EXCEPT they then proceeded to bill me with an undisclosed $110 junk fee!! Outrageous and sketchy practices. Don't walk, run!

They say "mail in rebate" yet don't give you directions on how to obtain this rebate. Nothin comes in the mail like other rebates and there are no prompts/e-mails on how to process this. Come to find out you have to process it online, then mail it. I opened help ticket over a month ago asking where my rebate was and no one ever got back to me. Now my rebate is "expired" I would 100% choose 1800-Contacts or Walgreens instead, much more reliable and honest.

Like many other say, bait and switch. They show you a price upfront then at the final review before the order is placed it jumps $50+ Then they tell you your order is "outside their parameters" and they have to order from someone. All in all it's 15 plus days, at least, until you get your contacts. Don't waste your time, your local eye doctor can get them cheaper and quicker.

This company is a scam. They charge almost %100 in fees and taxes and will not answer their phone to rectify the issue. DO NOT USE!

I’ll keep it brief and tell you the only two things that you may need to know. This company teases with a low price and then at the last minute when you go to pay, the price is much higher. They hide processing and other fees until you’re about to pay. Red flag number two, there is no simple way to delete your account for this page, you must send an email to their customer service to request to have your account deleted I hope this helps someone.

There are hidden fees for your purchase that are not revealed until after you place your order. They are bundled under taxes and fees. Buyer beware

Placing an order was very easy, but the wait in line was long. That was the only decent part of the experience. Otherwise, I would never recommend ordering from them. After submitting my order, I noticed that the total amount suddenly increased by $70. I called customer service and waited for a long time before finally speaking with someone. They couldn't explain the extra charge, so I chose to cancel the order. I received a confirmation email for the cancellation, but the refund never came through. It has now been over 14 days, and I still haven’t received my money back. If this is not resolved soon, I will have to file a formal claim.