1-800-GET-LENSSince 1994, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.Contact LensesEyeglassesSunglassesVision Test
1-800-GET-LENS (1800getlens.com) has 3,506 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Autumn
Customer service is very slow to get back to you. I choose the option for a call back and my wait time was 10 mins but they called hours later and then ended up missing the call and called right back about again 10 mins no call back at all
Angella
Their advertised price was great. Somehow I ended up placing the order. $45/box x2 boxes. $90 +tax and shipping right? Hit Place order. Your order for $150 is placed! Wait, what? I can't find where they itemize the additional cost. My invoice only shows the $45 per box and a total of $150.00. I called Customer service and she said "oh, that's taxes and fees" :o I cancelled my order. Hidden $58 taxes and fees. Give me a break.
Kay
Order got stuck. Support is terrible. I contacted them the day after I put in the order and got a response 3 days later. Apparently you can't reply to them because it just creates new tickets, which is ridiculous. They said they would call my eye doc on the 9th and my order is still stuck on the 13th. I would not use them ever again.
Shahbaz
Taxes are absurd on a $120 order The taxes an fees amount to $53( REALLY!!)
Nico P.
did not complete my order still waiting for a refund!
Todd S.
I ordered contact lenses and paid additional funds to have them shipped overnight. A week later I have yet to receive them and when I reached out to them they told me I needed to contact the carrier because they had shipped them already. It should never be the responsibility of the customer to contact the carrier. I called FedEx and they said they had not received the package yet and that I should reach out to the vendor. When I called them back and told them what FedEx said they told me I needed to wait another week to see if the shipment updated with FedEx and if not then they would refund my shipping charge up to $15 when I paid $24 to have them overnighted. So here I sit waiting still after 8 days with no contacts and a partial refund of my shipping charges. Very poor customer service. I had to order lenses from another company just so I had some. I will not use 1-800-GET-LENS again.
Jackie
Placed order, my prescription was expired. Renewed prescription, sent with an email changing from 1 box to 2. No response, emailed again, no response, called said the order was already shipped with one box.
Greg
I ordered contacts, and then was called the next day to confirm my prescription. At that time I was told that I may not be able to get the brand that I purchased. And they offered to sell me a more expensive brand. I feel like it is the bait and switch.
