10thwhiskey.comReviews of 10thwhiskey.com

Love the product, having sampled the bourbon while in CO on several different occasions. Was excited to see that 10th Mountain was available on line, since it is not marketed in my home state on the east coast. Ordered, paid, and waited. After a few weeks of patient anticipation, I reached out and let them know that my order was placed, my credit card was charged, and the order was slated for shipping but had not arrived. They informed me that it had been lost in shipping. Promises were made to refill the order and reship (apparently a middle-man acts as shipper.) After 3 weeks of waiting, still nothing. After numerous emails and promises, I finally received my order approximately 2 months after the initial placement. Still tasted great, but the process was arduous to say the least.

I would love to give this product a higher review, as the product is great and the company immediately issued credit for what was damaged in shipment. However my biggest complaint is the amount of time it took to fulfill the order. We were hoping to give out the bottles purchased as Christmas gifts, however due to when the product was finally received, we then had to make them a New Years gift instead. The product was ordered about two weeks ahead of Christmas. The owner was very apologetic and followed up on when shipment would arrive. But took out the excitement of giving it away as a Christmas gift. I do need to mention the fulfillment is handled by a third party provider and the product comes out of California. We ordered about 12 bottles for shipment.