Landon H.
Responsive support however dishonest...
First off let me start out by saying this site has a good idea by pooling players money against each others. You can win large sums of money very easily. The 100 welcome bonus can only be used in Jackpot, which is a $100 min bet up to whatever. You're assigned a color and percentage on the wheel based on the size of your bet. Then the wheel spins and whoever it lands on wins the whole pot. That is a wonderful feeling. Now comes withdrawal. They require a very strict min $100 deposit to cash out. Becareful here cause if you do $100 exactly they take 1% making it $99, which doesn't fulfill the $100. After making another deposit of $108 this fulfilled my requirement so that I could withdraw. However, that jackpot game, made it so I won +$10000 in winnings. Which it states in terms of service that any player making over this amount will be required to get premium service at a cost of $500 additional deposit. The reason for my one star is because 1) I asked support what I needed to do get my winnings and they said make a $100 deposit and I'll be good to go. I stated that I won $12000 initially. They made no mention of the $10000+ rule. Very poor customer service and dishonest. 2) an option of deducting the $500 should be made available on withdraw verses making the player pay $500 more into the account with Bitcoin fees etc. I will update my review score if I actually receive my withdrawal. edit 10/13/24: a credit for how much? Credits cannot be withdrawn until I deposit another $500. I think waiving the $500 fee and allowing the withdraw to go through, as your support agent said in my first conversation is appropriate for the borderline deception. I understand your terms of service state this rule. However I specifically asked your agent what I needed to do and gave the amount I had won. The only requirement for withdraw is a $100 deposit. He shouldve stated at that moment that I would need to make a separate $500 deposit to obtain premium status because my winnings exceeded $10000. Because of this I feel that if I make this deposit that you will not honor your word. If you need screen shots I will be happy to provide them.
Response from 🎲 10ASHOct 13, 2024
Hello there, Thank you for your feedback. The necessity to upgrade your status is written in the rules of the service, which you agreed to when registering. The support agent may have provided you with incorrect information, we will definitely check this information and if the support agent is at fault, we will credit you a compensation. Kind regards, 10ash.com