ZOYA Nail PolishReviews of zoya.com

Terrible customer services I contacted them regarding my order two weeks and my tracking shows Evri are expecting the parcel ! No response from zoya customer services so will raise dispute with credit company. Real shame as their nail varnish is really good if you ever receive it. Do not use zoya there are other nail polishes out there just as good.

After a 2 week wait.The nail varnishes arrived.Then tried it n quite rubbish.So won't be ordering from this company again.Terrible way to run a business 😑

They get ZERO stars from me! I had no choice but to give a star in order to put my review here. I placed an order with Zoya on November 12, 2023. They show 12/13 because that's when my card was charged. I purchased a "promotional order" plus added additional non promotional items onto my order. I assumed since they have been in business for over 30 years that they would fulfill their orders within 2-3 business days like all of their competitors Orly, INLP, ETC do. Even their promotional orders. I should've read their policy beforehand. It says promotional orders may take up to 4 weeks! Why even have a promotion if you can't handle the sales volume? This isn't a car purchase. I could understand the delay there. I contacted them on day 3 inquiring on my order and this is the reply I got: Hello. Promotional orders do take longer to process as this is stated under our Terms and Conditions. An email will be sent once the tracking has been assigned and ready to ship Thank you I am a first time customer and placed a pretty substantial order. I noticed that they run "promotions" pretty much weekly. It appears this is how they justify every order being delayed in the picking, packaging and shipping process. This is absolutely horrible service in my opinion, especially with a first time customer. I checked my credit card today, which had previously been pending the charges for this order. Suddenly the charges are no longer pending and thankfully no longer on my card. I cancelled my order. Today is a week after I placed it and still no communication from Zoya at all! Absolutely horrible company to do business with! It's no surprise they aren't accredited on the BBB. I find it extremely hard to believe that a company that has been in business for over 30 years, has such crappy service. Better yet, that they are even still in business. I will go back to their competitors and pay more money for a better product and excellent customer service. To me it's worth it. Zoya just scams their customers by running different promotions to justify their horrible shipping times and lack of customer service! Never again! I hope no one else falls victim to them.

I used their 3 free nail polish promotion, but also bought 4 nail polishes at full price on top of that. After they arrived and I tried them on, I wanted to return 3 of them. Called the company for a Return Approval number, and they said I couldn't do a return (not even store credit!) Because there was a promotion code used in the order. If this was stated anywhere, it must have been in VERY small print/ not obvious to the customer. This is a HORRIBLE policy. I will never order from them again!