ZolaReviews of zola.com

Wish I had read all the negative reviews before placing a purchase. Should have realised being shipped from China 2 sweaters....lovely colours but extremely poor quality and too short. Contacted company several times as took an age to deliver and then arrived squashed into a plastic bag. Have asked how to return but of course no answer and lets of small print. Lesson learned.....check out details fully and go for British Company though did say Zola London. Get you all ways

I requested via email on 3/5/25 to cancel an online order I placed in January, as it still hadn't been shipped, per FedEx tracking webpage. The email reply was to use Live Chat. I looked for that, which directed me to a phone number to call. I was on hold for 15 minutes. When I first made my request, the representative lied and said the order was already shipped. I told her FedEx said they hadn't even received the order yet. She then said she had to put me on hold to speak to her manager. This is the worst customer service for a simple, reasonable request I've ever experienced in my 72 years!

This is the worst for vendors. They have raised their prices for “leads” that are completely garbage and fake leads. They no longer let you upload your most recent wedding work as for over two years now, they say they’re still working on their wedding submissions for real weddings you’re in. Yet they expect you to pay $12 per lead or almost $90 a month for unlimited leads. Most of the leads are fake and/or bad. Zola claims they don’t send any fake leads, but it’s extremely doubtful with the garbage that comes through. I got three leads all at the exact same time. Every single one of them was bogus. They either don’t respond at all, or they respond once (just so that you aren’t eligible for a refund). Some of the leads even come in already having booked a vendor within your category of services. Such a joke. I won’t be using them any more. I’ll be getting my clients elsewhere.

Total SCAM. Selling inferior products that are not as described on the website. I bought a men’s cardigan and only realised after pal I g the order it was coming from China, despite a listed address in The Netherlands on website. The sleeves were too short as in poorly made. Then start the utter poor customer service ref returning the product to china at £30, making it not working the effort. I was happy to return the garnet to the address noted on the website. I took snapshots of the return policy and listed address and emailed these facts to customer services but they wouldn’t accept this. Total awful clothing, company to avoid at all costs.

If I could go negative on star rating I would! Ordered a £40 dress. Eventually turned up as skirt and top but I wouldn’t use it as a dish towel! Shocking quality and just awful! You try to return it and it’s the same story as all the others. DO NOT WASTE YOUR MONEY! they are one massive con. Just don’t do it!!!!!!

Ripped off. Sub-standard quality. £30 return postage on a £40 purchase. Total joke. Scam organisation. AVOID!

This company is a scam and has knowingly set up a system where they will frustrate you into giving up on trying to get a satisfactory result when trying to return goods that are not fit for purpose. It appears that this is their M.O. and their business model is purely to get your money. I am looking further into what can be done but looking at the reviews I think I may be onto a loser. Should have read the previous reviews. Have learnt a lesson.

Can only re-iterate what everyone else has said. Ordered a soft looking feathery yarn sweater. Took 3 weeks to arrive and looks nothing like the one on the website. It's cheap and nasty, I wouldn't be seen dead in it! £30 to return to China!. Daylight robbery. I wish I'd read these reviews first,