ZolaReviews of zola.com

Abysmal customer service and absolutely horrendous experience with finding a wedding registry item I ordered through Zola: I purchased an item from a couple's registry and it said shipping would be delayed. There was still a chance it would arrive 1.5mo later for the wedding, but if not I could at least mail the item to the couple after the wedding, no big deal. About three days before the item was originally expected, I realized I had never received a shipping update. I reached out to Zola support via email and inquired about it. They told me that the item was successfully delivered to the couple about four weeks ago, even though I had put myself down as the shipping recipient when I placed the order. Zola support didn't provide a tracking number to prove it was delivered either. I reached out to the bride right away who told me that they were told through updates from Zola the item was delivered to my residence. The couple absolutely never received the item. I updated the Zola Support about this and they come back with a "Our apologies for the confusion but the item was discontinued!" That's fine, but why tell me the item was delivered? Why be so dishonest with a customer? Instead of providing refunds they convert that value into Zola credit, and I'm pretty sure it was me asking about where the item was that made them convert it. I don't think they would have done that automatically. I hope the couple is actually able to receive whatever they put that credit towards, but I know now to avoid Zola at all costs.

Horrible. Scam. Save the Dates are literally scratched up and have shit all over them like genuinely useless. Don’t waste your time or money wish I could show u guys how bad they look.

SO FRUSTERATING TO USE. THE UI SUCKS

Horrible experience: Took 3 tries to log into WAY to many steps The most difficult wedding gift experience I have ever encountered

Zola Absolute scum . I have basically been robbed of £170 I orders a linen suit . I received x2 cheap and nasty polyester jackets, so not only the wrong items but an incomplete order . I have been going back and forth re emails stating we want to resolve this issue blah blah . I am angry with myself because the reviews are there for all to see but I read Zola London same as a few people have so didn’t realise it is a Chinese company. They say send items back and we will refund after 6 weeks of bartering but when I have read further reviews people that have returned items at there own cost I might add have never received a penny, when I pushed them on that they stopped responding full stop . I am not intelligent enough to know how to take this further and shut these clowns down but if anyone out there is it needs to be done

Wedding couples: Please do not use this site! First of all, as Seinfeld used to say, no on is as excited about your wedding as you. If guests don’t already know how you met, how the proposal went, etc., they probably don’t care. Second, the site has technical issues. The site kept changing my relative’s hotel block link. As a result, guests got a message that no rooms were available. He had to go back and fix it. This happened multiple times. That’s a headache for the wedding couple, guests, and the wedding couple’s parents, who will hear about it from relatives. Finally, the wedding registry option asks gift purchasers invasive questions. Even if a couple is registered somewhere and they link these items to Zola, guests purchasing items must enter their first name, last name, name of store where purchased, and order number, in order for the item to appear as purchased on Zola. We don’t have time for that. It’s none of Zola’s darned business. And again, no one is excited about your wedding as you are. Don’t get me wrong, people are happy for you. But they don’t want to invest a lot of time into buying a gift when the process should have just taken a few minutes.

DO NOT USE THIS COMPANY!! THEY ARE NASTY SCAMMERS, read all the reviews first… wish I did!!

This is a scam company, do not give them your money.