ZolaReviews of zola.com

DO NOT USE IF OUTSIDE US. Most functions outside the simple website not available. Zola not forthcoming in outlining this at the start. Avoid.

I would give them 0 stars if I could. Worst wedding website you could possibly go through. They messed up 120 of our “save the dates” and only gave us a partial refund for a negligent mistake they made. Not only did they ruin every single card but the quality of them are horrendous. I would’ve rather printed a picture of my beautiful fiancé and myself and glued it to a piece of cardboard with our wedding date written with a crayon. Absolutely disgusted with this company. I hope nobody else has to go through this before their special day.

What a terrible customer experience. A whole 12 years after my wedding they are refusing to take down my page. I even sent them my drivers license to prove my identity and they insist I send them my address and telephone number so they can sell it on to some data broker. I have submitted a complaint to the UK government as they are blatantly not complying with UK data law, GDPR, or CCPA. I suggest others do the same!

Terrible experience. I placed an order worth $1200 and they canceled the order without even notifying me. Its all baby related products. When I called the customer service, all they had to say was we are sorry but we cannot fulfill your order. I cannot believe a brand in todays day and age can have a response like this when an order worth $1200+ is placed on their website. Extremely disappointed, please DO NOT ORDER from Zola.

Takes a stupid amount of time to transfer a gift card and there’s no information on the transfer page of how long it takes. Awful app and company!

Zola is THE WORST. I am a wedding vendor with 20 plus years in the industry. I haven’t gotten any productive business from this platform. I have tried to remove my profile several times they will not remove it.

Wedding registry site was extremely show. Type something in, and it takes the letters 15 seconds to show up. It was not my internet connection, it was their site!

Zola registry is very unhelpful. I ordered for a co-worker. We were suprising her with a luncheon so planned to put everything in a basket as the gift. From the main registry page i clicked add to cart for 10 items. When checking out I had it shipped to me and added my address. immediately I got a message saying the bride and groom had been notified of my order. Apparently, you have to mark to keep it a surprise until after the wedding if you don't want them to be immediately notified who purchased what. Suprise ruined! That was bad but figured at least I could suprise her with the basket and additional items purchased as fillers. NOPE! Received 4 out of the 10 items. When I inquired I was told the other 6 items were from external websites so the couple would have the money held in an account until they were ready to purchase the other 6 items. If you view the item it does have a note that says this in tiny font at the bottom of the page BUT if you add to cart from the registry page it does not. This was not one item- this was 6 of the 10 items equally a good bit of money that we now cannot wrap up and give them to her and definitely cannot surprise her. This is awful!