ZolaReviews of zola.com

Absolutely terrible customer service. Received our order and it contained quite a few invitations from another customer. Reached out to ask for immediate reprint and overnight shipping. Also - envelope adhesive is very poor quality and would not stick. So we had to use tape to close them which looks terrible. 4 emails to their support address and nothing. Called the phone number and it states that they are not accepting calls, and to email. This has put us in a terrible spot. Avoid this company like the plague.

Zola is a true scam. We signed up with our business for wedding, and not only they charged us for services never rendered, but also deliberately hid our business from their listing just because we refused to pay an extra fee for a storefront ad. A true scam.

Not trustworthy. The customer who ordered the gifts for a couple as a wedding gift will not be notified when the couple receives it. That is very fishy.

What a ridiculous site. Sure, it’s fine to see whose in the wedding (I don’t really care) and to see when and where the wedding is, but the service is solely aimed at the couples, not the people spending a fortune to buy and send gifts through the site. I ordered a gift for a couple in May 2025 and never heard if it was even sent. The wedding wasn’t until October, so I thought perhaps it wasn’t sent until just after the wedding, but here it is December and I had no idea if it was ever sent. I contacted Zola and immediately received an AI-generated response inviting me to check their FAQs. Uh no — I want to know if MY purchase was ever shipped and I included the order number. A few days later I received a response from a human saying it had indeed been shipped and received way back in June. I responded asking why I never received a notice of shipping, and AI comes back with another “check our FAQs” response. My response — STOP USING AI!!! Finally, I received another human-generated email telling me they don’t provide shipping info to the purchaser for “the safety and privacy of the couple.” Excuse me? I MADE THE PURCHASE. IT’S MY MONEY THAT HAS BEEN SPENT. I will never use this site for wedding gifts again. It’s absolutely absurd not to notify the person who spent money on your site whether the item has been shipped or not. (And yes, I understand that the bride and groom have dropped the ball as well.)

I had a very disappointing experience using Zola for my wedding invitations. We placed an expedited order with the understanding that the invitations would arrive by December 12, as we are having a last minute wedding and timing was critical. When the invitations did not arrive by December 15, we contacted Zola to request an update and a refund for the expedited shipping. As of December 18, the invitations have still not arrived, and with the holidays approaching, there is no longer a reasonable window for us to send them out. This service has become completely unusable for its intended purpose. Because of this delay, we wasted both time and money on a service that did not deliver what was advertised. While we did receive a partial refund, it does not adequately compensate for the inconvenience, stress, and failure to meet guaranteed delivery expectations. I would not recommend using Zola for wedding invitations or any time sensitive event. Based on our experience, their expedited services are unreliable, and their handling of the issue was inadequate.

The worst thing is that once I canceled the monthly payment, I started receiving an enormous number of messages. I paid for the leads again, and the moment I paid, the messages stopped coming, and nobody from those earlier messages responded. While I have booked some clients through this platform, I’ve noticed that about 90% of the leads were fake. They waste my time.

I made my account a long time ago with an old address. Many guests purchased gifts from my registry. When I clicked on ship now items immediately shipped to my old address. I wasted no time in sending an email asking them to fix it. But the time they were able to do something over two days had passed and all my gifts were shipped to an address I could no longer access. I lost all my wedding presents and it could’ve been prevented if ZOLA could do the simple thing and cancel my orders — which apparently takes 3 or more days to do.

They ignore you as a vendor. Even their phone number to costumer service goes right to a voice mail. They do not care!