ZolaReviews of zola.com

Horrible customer service-no one answers the phone or responds to emails. Do not use this site for your wedding!

I'm sorry - I do NOT want to be forced to make all of my photos square. Customization 0/10

Terrible customer service. I bought a gift card on a friend's wedding registry. She reached out and told me the code for the gift card wasn't working and encouraged me to get a refund. Zola refused to give me a refund because according to them 'the code was active and Zola doesn't do refunds for digital gift cards'. I even reached out to the retailer themselves. They also refused my refund. They're very sneaky and miserly.

You will NEVER be able to delete your profile. They will send you a form to complete. Once you submit the required information for deletion, it asks for an authorization code. You are then told the code will be email to you. You will never receive the code and you will never be able to delete your account. This is actually, a data collection scam.

If I could leave no stars I would. My experience with Zola was far from what I expected. The Communication with customer service was horrible and did not address my concerns. As a potential vendor I could never actually speak to someone about my concerns. I was directed to their calendar to make an appointment to speak to someone and was informed that they did not have any opening until next year. The emails and responses felt generic rather than tailored to my concerns. I would not recommend it to vendors seeking a dependable and transparent experience. This company is a joke, and I don't see how they can still be in business.

Great site until you want to withdraw your money. They will hold it for no reason then never get back to you. Absolutely zero reason for this

I am a victim of identity theft on this app. Someone created a fake wedding website using my full name and private photos, and Zola refuses to remove it. I have contacted them 8 times. Their support is incompetent—they told me they can’t delete the fake page because it would be a "privacy violation" for the scammer. They are literally prioritizing a fraudster’s privacy over a victim’s safety. Zola’s "security" protocol is to ask the victim to log into the scammer's account to prove it's fraud. Absolute joke.

Our experience with Zola started out great, however we have 75 days until the wedding and Zola has been a nightmare to work with. I have called multiple times (escalated my requests) and emailed support like they tell you to do and they don’t respond. If you do get through, they’ll promise a call back with an update but you’ll never actually get a call. I wish I could take everything off of their site and use a different vendor because they are ruining my wedding experience. They conveniently wait to be a nightmare until after you release your registry. If I could go back in time I would have done more research and found out this seems to be a common experience.