ZolaReviews of zola.com

I think that Zola might be a nice one stop option for large venues, large gatherings, many people traveling. However, if your big day has an intimate in person presence, and the majority of your friends and family are not personally traveling to your event, or if you are counting on a live-streaming your once in a lifetime, never to be repeated special day...do NOT count on Zola to deliver. After 45 minutes of waiting and calls to Zola support, the wedding proceeded without a Zoom connection. According to Zola support, they could not see why THEY couldn't start the live-stream. Or log into THEIR zoom account. Imagine the disappointment felt by elderly grandparents that are too frail to travel, or friends that couldn't afford to be there personally. All of whom felt comforted that they would be able to share this event from hospitals/homes, and be a part of this special day. Oh, and the bride and groom paid extra for this failed service. All I can say, is you'd be better off to have your cousin that is in IT create your own personal zoom connection to share your special day.

HORRRRIBLE!!!! I used this website for my wedding registry. I liked how you can put things from multiple websites. My understanding is these items would be directly shipped from the actual companies but it’s all from Zola. Many items I have never received. All electronics that my guests spent lots of money on such as Dyson vacuum.. bissell.. toaster.. blender. I mean every single one had a defect. The area rug I received came filthy with STAINS ON IT!! I’m thinking they sell items that have been returned because they had issues. Which is why the low prices make sense. Ridiculous and I am soooo upset. I regret ever using them. Would’ve been better off with macys or any other legit wedding registry. Please avoid at all costs.

Currently Zola is holding our honeymoon fund hostage. They required ID in my wife's old name to retrieve the funds but she had already turned in her ID to the state. She has tried using her old pistol permit and that was denied, She has since used her state issued temporary ID/Drivers license which the State prints on paper and that was denied even though it is current and up to date and legally considered ID. We have called and requested a call back that hasn't come. I have reached out over multiple social media sites and keep getting told its getting looked at just for things to get denied again. At this point Zola is holding our wedding funds gifted by friends and family hostage and we believe it is to continue to gain interest on the funds or to ultimately not pay it out in the hopes we go away and let them keep it. I am not sure why a company whose whole business is based on weddings has such a hard time with name changes when its a common thing after a wedding and the only explanation is that its done on purpose to make this process difficult or to not have to pay out funds

They make it impossible to transfer out cash gifts over $1000. I’ve spent three days being talked in circles by their customer service and each time I call I get told the issue is something different. Terrible experience that still hasn’t been resolved.

I tried to book the wedding couples gift online and it never would go through. I called and talked to Customer Service and booked the exact total plus a $3.99 a card. The handling charge should have been $2.50 like it showed me, but they jumped it up to five dollars. I think they need to get their act together!

Gifts are marked up. Terrible customer service. A year after our wedding, my wife and I are still trying to get a gift that was purchased by a guest. We have sent multiple emails, ofter getting the same robot response, and calling often ends with frustration and zero answers.

Unsecured and dodgy site. My friend used them for their wedding website, I gifted cash through Zola on there and their website was hacked, the funds stolen. They tried to cover it up but eventually stop responding to emails when questioned. Very dodgy site with poor security, and will not do what's right by their customers when THEY let the money get stolen. Shameful.

If you order and think it will ship within a day or 3 > your sadly mistaken.. You see the rating on this site?? Why do you think its so low.. DONT WASTE YOUR time with this company.. SO many more better places to order.. DO NOT concern yourself with the cash you are saving from ordering here.. Pay more and have it shipped within a day or so.. Trust the reviews you read.. STAY AWAY!!!!!!!!!!!!!