ZolaReviews of zola.com

I have paid for two white fox clothing sets from Zola Shop.com after I my “secure”payment went through I received a weird looking email from a company called Addmakeme.com with a fake invoice of my order but in that fake invoice it had wrote that I had subscribed to something, when I never agreed to any subscription nor did it state on the Zola shop about a subscription! My card has been charged over $100 when the items on the Zola website was much much less. Now I have screenshots of the chats that I have had with the online customer teams from these dodgy website! How in the heck are they able to operate this way!

We signed up as a vendor on their website and were on the site for just 6 weeks when they removed our profile pending and internal investigation. lol Do not sign up with this company as they can, apparently, remove you without warning. We do nothing wrong. We are a women owned business.

I was sent the wrong item twice off of our wedding registry. When I reached out to customer service the third time asking for the correct item to be sent, they said they’d have it sent. From there I stopped hearing from them and they stopped responding to me after several days and follow up emails asking for the status of the correct item. Worst customer service and company and removing our entire registry from their site and going elsewhere. I will let anyone I know who is getting married not to use them to have them avoid having to go through this for something that should be an exciting occasion.

Fraud. Stay away. They take your money for products they do not have to sell. They keep pushing and pushing and pushing the delivery date and when you are finally fed up, they won’t return money. They took my money on Black Friday and no delivery until mid January. Now that the Black Friday sales are over, I’ll have to go out and buy full price.

I am sorry to say that my experience was very poor. The registry function is primitive. It didn’t link to crate & barrel properly and brought back incorrect purchase to zola. The address function is blind to users so we have no idea if the package will go to the right place. Customer support is hit or miss. Ive been waiting over a day for a reply to my inquiry.

Sold product that wasn’t available and they did not have in stock. Now they won’t guarantee a refund. Fraudulent company.

Awful customer service. Takes absolutely forever to correct their errors. Stay away.

Zola is terrible for orders. Ordered bowl set and delivered broken. Promised to ship a new set. More than 5 weeks later, they still have not shipped. They keep putting it off. They would get 0 stars if possible.