ZolaReviews of zola.com

Do not use Zola for your registry. They will pretend items are available and take money for them, only for them to not be available or take 2 months to get to you. My wedding was May 18th and the expected shipping date for one of my items (a Chef’s knife) is July 15th, and two of the main items we wanted were listed as unavailable the day of our wedding with no notice or anything so we received lesser gifts instead. I’ve tried to contact them but their customer support is purposefully hard to find/contact and they do not answer promptly, if at all. And they won’t give you your money back either, only “Zola credit” which forces you to buy goods from them anyway, even though you’ll never receive them. Terrible company and zero accountability.

After my order and money taken from my account, I then received email to say they were unable to despatch goods as I had given an incorrect address. This was not the case. I then had no response to my subsequent emails and no item received. Seems likely to be a scam company. If I could give no stars, I would

Item ordered but never received. Just another scam

WORST CUSTOMER SERVICE ON EARTH. DO NOT MAKE THE MISTAKE OF USING THIS COMPANY LIKE WE DID. A DISASTER

I orderd like 7 items through amazon clicking on Zola registry. Only 2 items showed up in their registry. I would not trust such a site in future and will not deal with them at all. Would avoid them at like a plague as they will mess up the registry and may result in someone else also ordering the same items.

Ordered a sample for our save the dates, looked great so I ordered the rest. First of all, they look like the wish version of the sample. Faded and "off" colorwise. The sample is green with gold lettering. The actual order is like a blue spruce with copper colored font. So they do not match our theme now. Not even the worst part though... there's dark printing lines across every single one (other than the sample, of course!). I've emailed them twice. No response. No phone number to call. I can't send these out and it took a while for me to order them because we have a tight budget. Shame on this company. Definitely a scam.

Honestly the worst customer service. No number to call and takes forever to respond to emails. My invites were messed up and it took forever to get a hold of them. STAY AWAY. Only wanted to refund the express shipping I paid for. Going to take it up with my bank.

Zola has non existent customer service. You can’t call and they don’t answer emails. I’ve been trying to contact them for a week and nothing. I wish we had never chosen them for our wedding registry for my daughter. Do yourself a favor and do not use them. It’s no wonder they don’t have a Google Business Page for people to write reviews on.