ZolaReviews of zola.com

⚠️ WARNING ~ SCAM COMPANY ~ Based in CHINA not in London or Netherlands. 🔴 Read other reviews before using them. You will loose your money. Pinterest is enabling them.

AVOID AVOID AVOID....... Items are nothing like the description, material is cheap and sizes are small. When you come to return they do everything in their power to avoid this with offering 10% return and keep Item or keep Item 50%off new item 🤔 or 25 % and keep item. For a full refund I had to send back to China with full tracking service and I still don't know if I will get a refund......

I ordered their stripped trousers. Advertised as red linen they are pink 95% polyester and 5% spandex. I agree with all the other bad reviews, won’t admit they are in the wrong, want me to them return to China at a prohibitive expense. They give the impression they are based in London. They started off at offering me a 10% refund I have now got this up to 35% but basically I’m still paying for a product that is not as advertised. Do not use this company. I also need cannot understand where all these 4 1/2 reviews on Trustpilot come from am pretty sure these are not verified purchases.

Brought a dress from Zola. The dress arrived but was not the same size as I had ordered by their size chart. Emailed them and they said it needed to be sent back to Asia. My argument is the dress is not as advertised on their site its 4 inches smaller. They say I still have to pay for a tracking service which is 2 thirds of the price of the dress. I have been pushing for a free return label but they won’t send one. They offer a reduction in the price of the dress but that’s no good to me as it’s far too small. There is no telephone contact only email. I now have to decide if I pay the high postage to return it or keep the defected item. This company advertise as Zola London and I’ve seen the dress advertised under another company name too. Would suggest you avoid using them.

The registry is sooo bad. Both my mom and I could not get the shower gifts delivered to our home and not directly to the couple. Another wedding gift I ordered for a different couple was delivered to my home instead of the couple in a different state. I had to pay an additional $70. in shipping to get it to them. Absolutely could not access the first couple's RSVP. It indicated that we were not invited and blocked me from trying again. I contacted the mother of the bride and she said they are hearing this a lot.

Utter trash. Really poor quality. 100% polyester despite description of denim and finest quality. Utter trash.

Wish I had read the reviews first. Absolute tat! Pair of boat shoes, cheap plastic, not even any laces. Also bought a maxi dress, looks nothing like the pictures. I could’ve knocked up something better myself, bits of cotton hanging out from seams etc. looking at others experience on getting returns I’ll just use it for polishing rags.

Yes I too have been caught out by this company. I ordered a luxury linen dress and was sent a cheap and nasty 100% polyester dress. I am now in dialogue with them to obtain a refund but after reading these reviews I dont hold out much hope.