S. M.
I ordered the 2 luxury chairs (If I could give less than 1 star rating)
I ordered the 2 luxury chairs back in Sept 2020. I contacted them three times (2 by email - no response and once by phone - Thanks for the number 7856-393-2228). When I called the number, I got a man named Jimmy. He had me put in an address to a website that downloaded an application called Teamviewer. DO NOT INSTALL this application for your refund. This allows whatever company he works for to remote into your computer. I LOVE the app but I don't just let ANYONE remote into my computer. He kept insisting that I install it on my computer and call him back for him to verify I'm the person asking for the refund. I asked why we couldn't do a zoom meeting for that (besides he asked for the order number when the call started). He stated the company requires TeamViewer. I refused then he HUNG UP ON ME!!!! I immediately called my bank's fraud dept and filed a claim. They did ask for amount of purchase, date of purchase, and when I contacted them. They will contact the merchant for 10 days and then send me a letter as to what happened with them. FYI~ I had the purchase order number, verification of purchase email, and the "customer support" email just in case they asked for it.