Mr van W.
Cytopoint
I live in Panama. The regional HQ for Central America is in Costa Rica. I have a query if Cytopoint is available in Panama. 1) I asked my vet, and she came back and said it was not available (no stock or not sold here - very ambiguous answer ). 2) Contacted the local distributor via email - no reply. 3) Tried calling Zoetis Costa Rica, but can't connect after several attempts on different days. 4) Sent an email to the email address provided, but there is no reply. 5) Got in contact with Zoetis Global HQ in the U.S.A. on Twitter. They gave me the number for Costa Rica. I informed them that Costa Rica is MIA and not interested in communicating with the outside world. Deathly silence from them both. You would expect a little more organisation from a global company rather than take it or leave it, we don't need your business. Times have changed, and you no longer control your market share through vets as your clients are well informed. Out of interest, the product was approved in 2016 by the FDA, and we are in 2024, so I would be surprised to hear it is not sold in Central America. Librela is available, and that only got approved in 2023. They are both monoclonal antibody medicines, so I doubt it the government not approving the import of it. Apaquel is freely available but has far more potential side effects that I am not comfortable with. Cytopoint is considered the 1st line treatment before Apaquel (because of potential side effects) from my understanding of reading the literature. Would also be more appropriate for my dog that has seasonal allergies.


