ZNOReviews of zno.com

No go. 0% Kundenservice geht gar nicht. Die lesen meine Nachrichten aber kommt gar nichts

I've placed many orders from ZNO. I've never had a problem-Good prices and Decent quality... until now. Customer service is absolute garbage. I had a problem where an order was sent to the wrong address (an address from THREE years ago) I have had orders sent since that address. It was delivered and accepted by whoever lives there now. Customer service responds by saying it's not their problem and that it was my fault the address was what it was. Are your serious?! If you want a cheap product it's a great cheap product. If something goes wrong with your order than you pay for even cheaper service. Good luck getting your money back. Will never recommend ZNO to a colleague or creative again

Absolutely terrible product with even worse customer service. All my images were resized, misaligned and the heads cut off multiple images. Cropped out logos and mis aligned images. Terrible product!! Would NOT RECOMMEND!

The custom service is worst!!! the first time I order my album, the color color I order is grey, they sent me white color, second time they made same mistake again!

Purchased expensive photo books about 4 years ago, one of them was damaged so I ordered an exact photo book that was archived with their database, EXACT, it came in cut off on the right side cutting into the text by 1 inch +/-, this is a heirloom photo album to us. I contacted them about the problem and explained to them that it was their fault or their printers fault, they offered me 25% discount to reorder it. As a business that is awful customer service and they didn’t answer after the first reply. They claim that it was the way I uploaded the photos, BUT I just reordered the same exact perfect centered album I received 4 years ago. They have good quality products, but be aware of something goes wrong, don’t expect them to make it right, they don’t even have a review section on their site and their Instagram page comments are disabled, probably because of the same horrible complaints they do nothing about. This is not how you run a business, from this one mistake your losing dozens upon dozens of customers I would refer as I have in the past, some companies are thick headed and don’t know how to do business, pathetic and insulting.

Terrible customer service. I raised some concerns about but was not acknowledged by the rep(Everlyn). Ticket was set to solved without the issue being handled in a professional way.

We've ordered from them in the past and the products were great. But, we recently placed a rather expensive order that was lost in the mail. We called asking for help as it was a family gift and personal item but the customer support representative "Evelyn" was absolutely horrible. She repeated the same thing over and over again, argued with me, and offered not even a shred of care that you would expect from a customer service representative. When asking if I could speak to a manager or representative I was told that they were not in right now and that she does not know their hours nor did she have a way to contact the supervisor or manager directly. She didn’t even offer to have them contact me back when they get in. Won't be ordering from them again.