ZNOReviews of zno.com

Very Unprofessional service. not recommended to anyone. I placed the order with priority shipping service. Paid in full. Delivery time was 2 weeks but due to problem they extended to 4 weeks. waited nearly 6 weeks and still no reply from them. Had to cancel the order with full refund. But it effected my reputation to my clients. I am a wedding photographer and words are very important in my business. Will never come again.

I was a Pro Maker member for many years but decided to cancel at the start of COVID. I contacted Zno with my request to cancel however they continued to take payments from my credit card without me realising. I contacted them over a month ago & they agreed to refund the last 7 payments that had been taken without my consent however a month down the line I’ve not received the refund & they’re wanting me to jump through hoops to get it… Just check the payments haven’t left your account & reissue them (surely it’s not that difficult!!) Customer service from this company is disgraceful, I definitely won’t be using them again!!

Hello Zno Customer Serivce! Wooow I thought I was going to like this company, but now I don't know! Just got off the phone with a customer service Agent "Evelyn" and she was a bit rude! It's shocking because before she seems really helpful and nice! Maybe because she has a heavy load or something! Everybody have bad days, however when speaking with customers who plan to make ZNO their number one Album company, you have to he careful with the way you speak with your clients! Even though you have a lot of Customers you have to tend to, you still have to be patient and answer their questions in a diplomatic way! At first I gave Evelyn a good review, now I feel so sorry that I gave her a good review! This is my first time using this company, so that's why I have so many questions! As a professional photographer, I want to make sure I'm knowledgeable myself as far as Albums go! Hopefully, if I call back with any questions I get someone who is not rushing me! NOBODY WANTS TO BE RUSHED! Again, I know this company probably have a lot of calls, but again you still have to be patient with your customers!

Lowest unprofessional customer service. The person name “Evelyn”, someone on the company end need to provide some training. Zero tolerance to listen to customer issue. Solving problem? She just doesn’t want to listen. And i am Zno pro plan member for past 3+ years and purchased products periodically.

I’ve been dealing with Zno for many years but lately I’ve been so disappointed with the work I’ve been receiving, prints and albums. I can print at CVS and still get a better resolution. I paid for priority couple times and my packages didn’t get delivered in the time it was estimated .. if u have to deal with this losing company do not pay extra for delivery.. it’s a scam ..

The quality of the print is good, but everything else is awful. THE PREVIEW DOESN"T LOOK LIKE THE FINISHED PRODUCT. The edges in the preview did not give me a realistic idea of what to expect from my finished product and I was VERY dissapointed, especially when I contacted customer service and they did not explain why it looks different in the preview and in print. Will not recomend this site.

I have had a Maker Plan subsription for a couple of months. Their terms & conditions say you can cancel any time with a notification period. After numerous emails and requests via web form, I simply never got a response to my cancellation request. They kept withdrawing money from my credit card account and I had to contact VISA to credit this back. The products and books they offer are nice, but prepare to being screwed if you want to cancel your plan.

Pathetic customer service!! I am glad I did not switch from Saal Digital to these... they must seriously work on improving their service!