ZNOReviews of zno.com

I am ordering a flush mount album, and it refuses to allow me to add one or two parents albums with it. Since you cannot order it later, this option needs to be there and it is not. NO ANSWER FROM STAFF, I CANNOT ORDER PARENTS ALBUM, CALL ME 214-708-5071

I have an account and have made many books. However, my pro plan is expiring and I have not been able to get into my account the last three days and there is no one to contact....no one and I was trying to meet their deadline. Totally upset as I have paid them through my account.

A few years ago, I engaged the services of ZNO and made the initial payment via my debit card in 2020. Subsequently, they set up a direct debit arrangement with my bank account, deducting $20 at regular intervals. Recently, I discovered a concerning issue with my St George Bank account in Australia. It has come to my attention that, without obtaining my prior consent, ZNO has been deducting US$20 from my account every three months for the past 4 to 5 years. Throughout this period, I did not utilize any of their services, and to the best of my memory, I explicitly requested approximately 4 to 5 years ago that no deductions should be made from my bank account for any purpose or under any alleged plan. Despite this, ZNO eventually agreed to reimburse me the deducted amount. However, instead of transferring the funds back to my bank account, they deposited the money into my PayPal account. Unfortunately, ZNO neglected to cover the necessary processing fees associated with PayPal, resulting in me being charged for a transaction in which I should not have incurred any fees. I firmly believe that ZNO should bear the responsibility for the PayPal fees rather than passing the cost on to me. Despite numerous requests, they have consistently declined to reimburse me for these charges. This experience has led me to question the integrity and trustworthiness of ZNO as an organization.

No.. NO!! No Way!! I paid $400 for what looks like was put together in the backroom of a Walmart subway. No freaking way I can give this to anyone I hate. Let alone my client

I don’t even know where to begin with this “service”. I had already promised a client this specific photo album and was forced to follow through with it because of it potentially damaging my reputation. I had a promo code for 50% off so I had quoted my client a lower price. That was a HUGE mistake. The website is absolutely TRASH. It took me literally days and days to get the thing ordered because there was an error every single time and then it wouldn’t save the album I created. FINALLY after literally 5 or 6 days of this crap- customer service FINALLY responded with absolutely unhelpful advice. At that point I had already gotten it ordered but of course the promo code didn’t work. I also had to pay for priority shipping on top of my loss because of the amount of RIDICULOUS time it took to get me to order it. Customer service is the worst I’ve ever dealt with and naturally, wouldn’t help me with anything. They suggested I use the SAME promo code that didn’t work the first time on my second order so I can get the discount. YEAH OK. Idk why they even bother having a “customer service”. Total garbage company.

Horribly abysmal customer service. My best advice is to look elsewhere to fine an album company that appreciates your business.

Even after I sent customer service pictures with a tape measure of a 16 x 20 print that is not the right length they still insist that there metric measurement in centimeters of 41 x 51 is correct... A 16x20 is 406 x 508 millimeters, even if they had cut it right at 41x51 it still would not fit into a frame made for a 16x20 print. This print is mounted on styrene. print #1 = 401 x 508 print #2 = 412 x 510 Even if it was printed correctly I would have to cut it down to the right size, there is also a 1/2 inch border specifically so that the title block would show in a frame, it does not, the frame would cover the lettering. I did not want a third print and they refused to give me a refund, there customer service is unprofessional and they only thing they have been trained to do is not give refunds. If you order from them you have a 60% chance that they will get it right the first time. They will reprint an order and send it right back to you whether it is correct or not but they will not give you a refund. Worthless company, I will never order from them again.

Worst and unprofessional printing and costumer service I experienced! I ordered my wedding album through ZNO, Uploaded high resolution - top quality photos, and I received a totally different album - with low quality blurry and off color photos. When contacting them they said the original photos I uploaded are the problem. Showing them proof of their mistake did not help and they won’t refund me.