ZinioReviews of zinio.com

Response from ZinioOct 10, 2018

Thank you F E Jones for taking time out of your day to give us a review. We answer 99% new emails sent to [email protected] within 2 hours, can you please write to us at [email protected] quoting the reference number of your original communication with Zinio so we can investigate what went wrong. Once we get your email we can investigate where you purchased and what has gone wrong should this purchase be directly via ZINIO. We look forward to hearing from you and resolving any issues you have with ZINIO. Meanwhile we wish you a lovely day

Response from ZinioSep 25, 2018

HI Kenneth. Thanks for your review. To get the best experience on Win10 we would recommend using the online browser in Chrome on a non touch screen device, as the previous offline apps are no longer supported for Windows Touch Screens and have been removed from the windows store. Many thanks

Response from ZinioSep 17, 2018

Hello Claus Hjort Hansen and many thanks for your review. We are sorry to hear that the windows reader is working slowly for you, this can be caused by a slow WiFi connection, using an unsupported device or an issue with the magazine. In order to further investigate this issue please write to us at [email protected] with details of your device and the magazine name/issue number. We look forward to hearing from you.

Response from ZinioSep 4, 2018

Hi Ed Burns. Thanks for your review. We appreciate your feedback about our contact methods and will pass it to our Leadership Team. We are glad to were able to fix your Nook. Have a great day

Response from ZinioSep 3, 2018

Dear *ScamToro* Thank you for your review. Please write to us at [email protected] with the email address you made the purchase of your DIGITAL magazine if directly from Zinio, if you purchased through a 3rd party please provide us a copy of the receipt from the 3rd party showing that you are entitled to Digital delivery via Zinio. We hope to sort this issue out quickly for you and you have quickly enjoying your digital magazine.

Response from ZinioAug 13, 2018

Hello *KFC Armored*. Thanks for taking the time to review us and sorry to hear that you are having challenges reading your magazine. Normally as soon as you are charged for a magazine you can download instantly. If this is not the case within 3-5 business days we aim to have the magazine fixed. Obviously this is not what you are experiencing, please contact us asking to be escalated to Tier 2 so we can investigate what has gone wrong and get this fixed for you as soon as possible. Thanks again for your loyalty to ZINIO.

Response from ZinioJul 10, 2018

Hi Marty. Thanks for taking the time to review us and welcome to Zinio (we understand that the publisher just moved to Zinio from your comments). Printing or providing PDFs is simply not possible on Zinio due to copyright reasons. As you can imagine one person would purchase the magazine as a PDF and it would be free to download on sharing sites within minutes which then would put the financial viability of your favourite magazine at risk. We wish everyone on the internet was as honest as you however, as they are not, we need to provide access to the magazine in a secure platform. I hope that you can understand this. We have various platforms, one being zinio.com which provided 5500 magazine is a single newsstand and others being apps for single magazines. I am unsure which platform you are using, but on the single magazine platform in the coming months we will be introducing a new bookmark option which we hope will help you with your notes etc. Thanks again for your review and we wish you a wonderful day. If we can help further please contact us on [email protected].

Response from ZinioJul 9, 2018

Hi Charles. Thanks for reach out. Your feedback is important to ZINIO. Can you please give us more details about the advertisements you are receiving in the magazine? We recently turned on in app notifications as we believe that it is useful to let you know when you have a new magazine to read, if you do not find this useful it can be turned off as follows in iOS: Settings > Notifications > Zinio > Allow Notifications (turn this one off). We hope that you find this useful and if we can help further please just let us know.