ZinioReviews of zinio.com

Response from ZinioMar 18, 2020

Dear M Wood, Thank you for your review. We are very sorry to hear about your experience.  The good news is that we have had no outages recently and our web/app response times are under 1 second.  Kindly provide us a brief summary of the troubles that you are facing while accessing our app. This will be helpful for us to troubleshoot , verify and provide a solution. Please send an email to [email protected] so our Customer Service team can help you further.

Response from ZinioMar 10, 2020

Thank you for leaving a review, Eric. Zinio has been the official distributor of the digital version of Caravan World since 2015, allowing all subscribers to download their magazines in their computers and devices and read everywhere. If you need assistance to read and download your magazines in your tablet, phone or PC, please visit our Help Center (https://support.zinio.com/hc/en-us) or contact our Customer Service team sending an email at [email protected]. Thank you and have a great week!

Response from ZinioMar 8, 2020

Thank you for your comments, Omar. We truly apologize for any confusion experienced during the purchase process. Actually Zinio is proud to offer 6,000+ Digital Magazines that our users can read on any device either Online or Offline, and for that reason you will easily find numerous mentions to these great features across our entire website and mobile apps. If you accidentally ordered digital instead of a paper version, we recommend you contacting our world-class Customer Service department who will be delighted to help you in either accessing to your digital magazines or cancelling your order as appropriate. You can contact them 24 hours 7 days a week via email at [email protected]. Thanks so much for your feedback and hope to hear back from you soon!

Response from ZinioMar 2, 2020

Hello Muldune. Thank you for your review. We recently updated our webpage to add that we have 6000+ digital magazines, and that it is possible to read on any device. We are sorry to hear that it is still not clear for you that we sell digital magazines only, and we will pass this feedback to our design team. Please rest assure that you will get your refund within 5 business days. We are an honest company that has been in operation since 2001 so approaching 20 years and have the most generous refund policy in the industry, where we refund all remaining issues of a subscription and customers can cancel anytime. As a digital only company we do not offer face to face or phone support. If you needed further assistance, please do not hesitate to contact our world-class Customer Service team by sending an email to [email protected], through our Help Center (https://bit.ly/2wqE5f9) or via live chat from 9am to 5pm (EST). Thank you again and have a lovely week!

Response from ZinioFeb 25, 2020

Hi CGM. Thank you for you review. From reviews we can not identify customers so can not answer your particular request. So generally when someone asks for a refund we have a very flexible policy and can refund purchases made on our website or android device after 24 hours of the transaction date. For iTune purchases we do need to refer you to Apple for a refund. Please contact us, so we can help you with this refund request

Response from ZinioJan 7, 2020

Hi Francesco, thanks a lot for your review and we're sorry to hear about your experience. Actually we do offer instant chat through our support page (https://support.zinio.com/hc/en-us/requests/new) from where you can also submit a message to our Customer Support team and get a reply within few hours. In regard to any issues you may be experiencing, we encourage you to contact us through any of those three channels (email, chat or web form) providing some technical details (device, OS version, app version, screenshots...) so that we can get a better understanding of your case and provide you with accurate instructions to help you overcome any possible issues. Thanks for your time and hope to hear back from you soon!

Response from ZinioDec 17, 2019

Hello KJ, thank you so much for your review and we apologize for any confusion. Please note that through our website you will find numerous messages about our digital magazines, the devices you can read on and the online/offline reading possibilities. Also please rest assured that you can cancel your subscription any time and receive a refund for any undelivered issues. If you had any doubts, please contact our Customer Service team who will be happy to help you 24/7 with anything you may need. Thanks again and have a lovely day!

Response from ZinioDec 11, 2019

Bonjour Baptiste Olivier, vraiment désolé d'apprendre cette expérience. Nous croyons comprendre que vous avez communiqué avec notre équipe de soutien, qui examine actuellement les renseignements que vous avez fournis afin de mieux répondre à ces préoccupations.