ZinioReviews of zinio.com

Response from ZinioJun 12, 2018

Hi Simon. First of all a very warm welcome to ZINIO. We are very happy to have you on board. We recommend you discuss the subscription directly with the US Magazine publisher. However, on the ZINIO side we are happy to provide you with all the necessary support to ensure that you fully enjoy your magazine within the ZINIO apps. For copyright reasons it is not possible to download PDFs to a computer, unfortunately there are too many pirates out there in the world that would give away the content for free. However, we have apps available for iOS, Android and Computer users. The website was recently updated in March this year, and we do regular releases so any feedback you have would be very welcome so we can continue to improve our user experience. Please contact us at [email protected] so we can help you get the best our of ZINIO. Have a lovely day

Response from ZinioJun 5, 2018

Hello Brian. Thank you for your review and we are sorry to hear that you are having issues using with ZINIO on Windows tablets. Our team are aware of some issues with zoom on Windows touch screen tablets and busy working on a fix for this. Although support can not resolve this issues for you at this time, they can offer alternatives and provide you with compensation for this experience. We look forward to hearing from you, and thank you for your loyalty to ZINIO as we work through this issue. Zinio is committed to delivering the best reading experience possible, and feedback like yours is the most important part of the process. We sincerely thank you!

Response from ZinioMay 30, 2018

Hi Gunjosef. Thank you for your review. Please rest assure that we take your data privacy seriously and believe you should always know what data we collect from you and how we use it, and you should have control over this. On the basis that you write to us from your ZINIO account email address in most cases we should be able to use this as ID and delete your account without ID a formal ID. Please give us a reference number of your contact with CS so we can look into this further for you. Thanks again for the review.

Response from ZinioApr 16, 2018

Hi Michael. Thanks for your review, sorry to hear that you are having problems with the app. Please reach out to us at [email protected] so we can help you enjoy our 4 star iTunes App rated by more 47,000 reviewers. Our customer satisfaction is taken very seriously and would be happy to help you solving any problem.

Response from ZinioJun 5, 2018

Hello Dean. Thank you for your review and we are sorry to hear that you are having issues using with ZINIO on your MS surface book. Our web team is busy working to fix the issue with the touch screen functionality. On our system it is difficult to identify which customers use which platforms, this may explain why you did not get the end of support message about the Win8 tablet and the request to upgrade. Ws sincerely apologise for this. Please contact our support department so we can offer alternatives and provide you with compensation. We look forward to hearing from you.