zeroUVReviews of zerouv.com

Horrible customer service the package was returned to them after a month and i had to insist to have a reshipping, i answered really fast but still i only got one answer a day maximum, to first saying me that I have to ask the post So they say they reshipped to my adress and then days after that they say they can't due to adress and customers issues They also didn't refund shipping It's like a joke, my adress is totaly correct never had a problem before

I have stuff in my cart worth $29.00 USD/$38.10 CAD but haven't ordered yet because they are insisting I pay shipping when it clearly says free shipping over $25..What is going on here?

Ordered a pair of sunglasses and was sent a completely different pair. I contacted them and was told the pair I wanted was out of stock (bait and switch). I initiated a return and they informed me that the return would be at my own cost as I am an international customer. This rigid policy is ridiculous in this instance given the fact that the issue was entirely their fault alone for improperly fulfilling the order. I will have to pay more than I need to because of ZeroUV’s mistake and, at this point, the amount I pay in shipping is worth more than the glasses themselves. Beware if you’re ordering outside the US, as their customer service logic is lacking. EDIT: I emailed back following ZeroUV's reply below and was told "You were not required to return the item, but have asked to return it". The reply below is the first time that I've been informed by this company that returns are not required for international customers, and this information is also not available on their website (of which I have a screenshot). How are people supposed to know otherwise, when it's common retail practice to return an item in order to obtain a refund? Clairvoyance? Magic? Their international customer policy was not at at all raised when I asked to return in the first place (nor was a refund even offered in our first correspondence, just an exchange). I've been refunded, but only the cost of the item and not the shipping - so I've essentially paid ZeroUV to ship me a model I never asked for and do not want but is not worth returning. They have been nothing but combative and have refused to take ownership of their mistakes. Avoid this company if you are a mere mortal without magical mind-reading capabilities.

Terrible glasses. You get what you pay for though, I guess. Bought some ~$8 glasses. Super flimsy. Snapped in less than a week from normal use. Not a repairable break. Bummed I wasted my time and money on these. I recommend spending the money on quality shades.

I ordered sunglasses OVER A MONTH AND A HALF AGO and still have not gotten them. i paid for 2-5 business days yet still have not gotten them or even just an email. i am extremely upset and disappointed.

I live in Houston Texas and I ordered these cute round vintage sunglasses, I was tracking my order and it said my shipment was last seen in north Houston Texas and I was supposed to receive my package yesterday but I never got it. I checked my order this morning, and it's all the way in California AGAIN! I called customer service and nobody is answering, and I am very furious! I either get my money back that I work hard for or I get my glasses!

I order two pairs of sunglasses from this company and due to their prices being low - decided to opt for economy international shipping, according to their site: International first class mail takes 1-2 business days to process after payment clears and minimum 10-15 (2-4 weeks) business days for arrival. There is no detailed tracking for most first class International mail. 37 working days and 7 weeks later I have still had no parcel and due to the fact they kept fobbing me off - I now can't claim back via paypal. Very annoyed - £30 out of pocket and no help from them to resolve it. I regularly shop online with confidence - I have only ever paid for one item on ebay and not received it - but this is the first time a supposedly reputable company has let me down. Avoid.