Cristal R.
Bracelets rigor
Update - Phillip with Zen House contacted me regarding the broken bracelet mentioned in my original review. He proactively offered to replace it and ship for a small fee ( because it was purchased more than 30 days prior). I’m willing to pay the shipping cost when an offer to replace is made without my even making a request to do so! Nice experience. I love all bracelets ordered in recent months. However they don’t seem to be rigorous enough to withstand putting on/taking off everyday. One has broken and beads scattered everywhere - no way to repair. :(
Response from ZencrafthouseSep 8, 2023
Hi Cristal, thank you for your comments. I contacted you via email and found out that the broken bracelet was the Hematite Weight Loss Bracelet that you purchased in March. I will send you a replacement right away. Feel free to contact us via email/phone/messenger app if you have any questions. Best, Phillip