ZellerfeldReviews of zellerfeld.com

The idea is great, execution is very poor. I still do not have my shoes I ordered on November, I was asked to fill some nonsense details by customs and the whole shipment experience is horrible. Zellerfeld have not answered to my question, not sure there is anything like customer support.

I have not received my package yet tracking says it's in chigago

Ordered in September 2024. The shoe design I ordered was removed from the store shortly before planned production and I was sent emails saying I had 7 days to change my design before I would lose my slot. It was unclear why the design was removed. After updating to a different design, it was delivered according to the ETA, which was nice (3 months from reservation). The shoes were too large to use and I submitted the sizing feedback plus a support ticket (within 4 days of receiving the shoes) it has since been 3 months with no response from multiple support tickets except for an acknowledgement on the first ticket but then nothing further.

Ordered 3 months ago. Feet scans sent yet received email saying order delayed due to me not sending scans. Reached out, got a response a month later confirming all was ok. 2 more months go by, multiple requests for updates sent. All emails ignored. Zero response from them. Seems like possible scam ! Stay away

Avoid this company - it is a scam. I wanted to support this start-up because I thought they were doing some good in the world. How wrong I was! The package I received left me with a £62 customs charge which the company said they would pay but then ghosted me. The shoes do not fit as there is no depth measurement and the technology is extremely primitive.