Anna L.
Broken remote control
The neon sign looks great, however the remote control arrived completely shattered into pieces. Therefore, I don’t have an operating remote with my sign.

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Zanvis LLC (zanvis.com) (zanvis.com) has 604 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Anna L.
The neon sign looks great, however the remote control arrived completely shattered into pieces. Therefore, I don’t have an operating remote with my sign.
Chad G.
The sign is beautiful and the lighting looks great. Unfortunately it came in broken. Offered a discount rather than replacing the broken sign.
Response from Zanvis LLC (zanvis.com)Jun 19, 2026
We are so glad to hear that you love the design and lighting, but we are incredibly sorry and disappointed that it arrived broken. That is absolutely not the experience we want you to have. Our support team has just been alerted to your situation and is reaching out to your email right now. Please check your inbox—we want to review your case immediately, look at the damage photos, and make sure we get a replacement sorted out for you. Thank you for your patience while we fix this! 🫶🏼✨
Johnny
Nice custom-made sign for my patio,, A little bit pricey for an led.
Response from Zanvis LLC (zanvis.com)Jun 4, 2026
Completely understand. We totally get where you're coming from regarding the price! It’s true you might see cheaper options on places like Temu, but those ultra-low prices usually mean a thin acrylic backing that warps or turns a nasty yellow within a month, not to mention uneven, rushed cuts. Our signs are 100% handcrafted by highly skilled specialists who are fairly compensated for their precision and expertise. We refuse to cut corners on materials or labor because we simply don't do low-quality products. We want your patio sign to look premium and last for years! ✨
Marcy H.
the time frame was fabulous, the design work also very good. the colors could have been a bit more on point, but he loved it just the same. I would definitely use them again! Thank you
Response from Zanvis LLC (zanvis.com)Jun 4, 2026
Thanks for the honest feedback! 🫶 So glad that he still loves the sign! We'll definitely keep a closer eye on the color precision next time. Can't wait to work with you again! ✨
Nicole B.
The $300 sign I purchased started dimming within weeks. I contacted Zanvis immediately. One of the components had a short and melted. After an electrician stated it was a faulty wiring issue, I was hoping to get this replaced. After 20-30 emails, we came to an agreement for a replacement. I did have to spend an additional $85 for a second sign, which is the only reason I will not give 5 stars. The company offered a 2 year warranty on the new sign. I am hoping there are no further issues.
Response from Zanvis LLC (zanvis.com)May 5, 2026
Hi, we hear you. We take safety extremely seriously, which is exactly why we already sent you a brand-new, certified replacement power set weeks ago. At Zanvis, we’ve shipped thousands of signs across the US, and we've done our part by providing the fix immediately. Please stop using the old accessories and switch to the new set we sent you.
Stephen O.
The product is first class, produced quickly and fast shipping. we had a little problem with Fed Ex deliveing to the wrong palce but not Zanvis fault all on Fed Ex.
Response from Zanvis LLC (zanvis.com)Feb 20, 2026
Hi there! Thank you so much for the feedback! ✨Our team puts a lot of heart into every handmade LED piece. We're so glad the sign finally found its way to you! If you need anything else or want to light up another space, just let us know.